Guest Services & Reservations Coordinator

St. Regis Hotels & Resorts; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

St. Regis Hotels & Resorts in Saudi Arabia is seeking a front desk Administrative Associate to serve as the guest point of contact via phone and email, managing reservations and data entry in core systems.

You will prepare documents and coordinate with multiple departments to ensure seamless service while upholding brand standards. Core duties include responding to inquiries, maintaining accuracy of records, and supporting a professional, confidential environment for guests and colleagues alike

Qualifications

• Excellent written and verbal communication skills.
• Professional appearance and demeanor.
• Ability to respond to guest inquiries by phone and email.

Responsibilities

• Serve as the main point of contact for guests via phone and email.
• Enter and retrieve information in computer databases to update records and reservations.
• Prepare letters, memos, and other documents with standard software.
• Coordinate with teams to ensure guest needs are anticipated and met.
• Maintain confidentiality and protect company assets while upholding Marriott standards.

Skills

Customer service

Communication

Tools

POS system

Job description

St. Regis Hotels & Resorts in Saudi Arabia is seeking a front desk Administrative Associate to serve as the guest point of contact via phone and email, managing reservations and data entry in core systems.

You will prepare documents and coordinate with multiple departments to ensure seamless service while upholding brand standards. Core duties include responding to inquiries, maintaining accuracy of records, and supporting a professional, confidential environment for guests and colleagues alike