Guest Experience Lead – Front Desk

Ummahjobs; Saudi Arabia; On-site; SAR 45,000 - 50,000; Full time

Job summary

Rawad Al Manasik Hotel Operations Company in Makkah is seeking a Hotel Receptionist for a full-time, on-site role at the heart of guest experience. You will manage front-desk duties, maintain reservations, assist pilgrims from diverse backgrounds, and coordinate with travel partners and agencies.

Entry-level candidates (0–1 years) are welcome; Saudi national required; excellent communication and customer service skills are essential to thrive in a high-volume environment.

Qualifications

• 0–1 years of experience; entry-level candidates welcomed.
• Saudi national is required.
• Excellent communication and interpersonal skills.
• Ability to thrive in a high-volume pilgrimage services environment.
• Strong customer service orientation; comfortable with diverse guests.

Responsibilities

• Maintain accurate, up-to-date reservation records and organize booking documentation.
• Deliver exceptional customer service at the reception and resolve guest complaints professionally.
• Ensure consistent implementation of hotel policies and procedures.
• Build partnerships with travel agencies, pilgrimage tour operators, and online booking platforms.
• Review room rates, generate invoices, and ensure pricing aligns with established policies.

Skills

Excellent communication

Interpersonal skills

Guest service orientation

Multilingual communication

Job description

Rawad Al Manasik Hotel Operations Company in Makkah is seeking a Hotel Receptionist for a full-time, on-site role at the heart of guest experience. You will manage front-desk duties, maintain reservations, assist pilgrims from diverse backgrounds, and coordinate with travel partners and agencies.

Entry-level candidates (0–1 years) are welcome; Saudi national required; excellent communication and customer service skills are essential to thrive in a high-volume environment.