Front Desk Agent (Saudi National)

Accor Hotels; Umluj; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hospitality company is seeking a Receptionist/Front Desk Agent for its location in Umluj, Saudi Arabia. Your role involves greeting guests, managing check-ins and check-outs, and ensuring an exceptional customer experience. With a focus on service and attention to detail, you will contribute to creating memorable stays for guests. The ideal candidate will have previous experience in customer service and familiarity with hotel management systems. This opportunity is critical for maintaining the high standards of guest satisfaction.

Benefits

Competitive salary

Career development opportunities

Employee discounts

Qualifications

• Experience in guest services or front desk operations is preferred.
• Ability to manage multiple tasks and maintain attention to detail under pressure.
• Familiarity with hotel management software is a plus.

Responsibilities

• Greet and welcome guests with enthusiasm.
• Conduct check-ins and check-outs efficiently.
• Provide information about the hotel's services and local attractions.
• Handle guest requests and resolve issues promptly.

Skills

Guest relations

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

Opera Cloud

Job description

Company Description

Welcome to a place where the extraordinary takes center stage. Ennismore, with its mischievous and marvelous SLS Hotels, is bringing a fantastical wonderland of luxury and lifestyle to the oasis that is The Red Sea.

Opening in 2025,SLS The Red Seais not just another hotel—it’s a theatrical playground of indulgence and curiosity, designed for those who crave the unexpected. With150 lavish keys, 5 show-stopping Food &Beverage experiences, and a decadent spa sanctuary, this destination is crafted to dazzle both adults seeking pleasure and families yearning for connection and wonder.

This is no ordinary project—this is a cathedral of pleasure. If you’re ready tosay farewell to the ordinaryand help script the story of one of Saudi Arabia’s most exciting luxury openings, this might be your cue.

Job Description

Job Purpose:

As a Receptionist / Front Desk Agent at SLS Red Sea, you will be the first point of contact for our guestssetting the tone for an engaging and elevated stay experience. With a deep understanding of SLS brand values, you will handle all aspects of guest arrivals, departures, and in-house services with style, attention to detail, and confident personalization. Your role is pivotal in creating memorable first impressions, delivering seamless check-ins/outs, and ensuring that each guest feels recognized, understood, and at home.

Duties & Functions

• Warmlywelcome all guests with genuine enthusiasm and a personalized approach.

• Conduct efficient check-ins and check-outs, ensuring all required guest information is accuratelyrecordedand profiles are updated.

• Escort guests to theirroomswhen necessary, especially VIPs, ensuring a smooth and informative transition into the hotel experience.

• Process payments, handle deposits, issue keys, and explain room and hotel features.

• Scan passports and IDs as per Saudi regulatory compliance and ensure CID reporting accuracy.

• Recognize repeat and VIP guests,anticipatetheir needs, and tailor the interaction accordingly.

• Provideaccurateinformation about the hotel’s facilities, outlets, and local areahappenings.

• Proactively manage guest requests and resolve issues or complaints efficiently, ensuring feedback is logged and followed up in theappropriate systems.

• Handle special requests before, during, and after stays, ensuring guests feel genuinely cared for.

• Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs swiftly.

• Maintain detailed shift handovers, ensuring seamless team transitions and continuity of guest service.

• Attend daily briefings and remain informed on occupancy, arrivals, departures, events, and internal updates.

• Operate the Property Management System (preferably Opera Cloud) confidently for all Front Office functions.

• Manage the Reception email inbox professionallyand timely.

• Perform regular checks on registration cards, guest buckets, and ensure compliance with Data Quality Standards.

• Monitor float accuracy, process currency exchanges,paid-outs, and follow cash handling procedures.

• Close cashier audits at shift end, ensuring alignment of balances and documentation.

• Identifyupselling opportunities across rooms, suites, F&B outlets, and spa supporting revenue targets.

• Enroll guests into loyalty programs such as Disloyalty, aiming to meet or exceed set conversion goals.

• Uphold the privacy and confidentiality of all guest information.

• Comply withthe hotel’s credit policy and all SOPs related to cashiering and guest services.

• Adhere to all Health, Safety & Hygiene procedures,and befamiliar with fire and emergency protocols.

Additional Information

1. Participate in the Quality improvement process
2. Maintain a close relationship with other department Managers/heads.
3. Work closely with the hotel team either in finance or other departments to ensure smooth communications are maintained.