Floor Supervisor

Vanderlande; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading operations management company in Jeddah is looking for a Floor Supervisor to ensure efficient floor operations within the airport. You will supervise the operational team, ensure compliance with safety standards, and handle customer interactions. The ideal candidate has a Bachelor's degree, 2-3 years of experience in operations, and is fluent in Arabic and English. This role requires effective team coordination and excellent communication skills.

Qualifications

• Minimum of 2–3 years of experience in field operations, preferably within the airport or aviation industry.
• Proven experience in customer-facing roles.
• Good understanding of airport procedures and safety standards.

Responsibilities

• Ensure the smooth and continuous operation of the assigned floor area.
• Supervise the performance of the floor operations team.
• Monitor ongoing maintenance activities and ensure adherence to safety procedures.

Skills

Supervisory skills

Communication skills

Team coordination

Customer service

Bilingual (Arabic and English)

Education

Bachelor’s degree or Diploma in a relevant field

Job description

Job Title

Floor Supervisor

Responsibilities

• Ensure the smooth and continuous operation of the assigned floor area.
• Supervise the performance, conduct, and task execution of the floor operations team.
• Plan and manage manpower movement across the floor based on operational needs and priorities.
• Monitor and address improper baggage induction at check-in counters to prevent system disruptions.
• Oversee the proper handling and circulation of grey tubs, ensuring availability and system efficiency.
• Monitor ongoing maintenance activities, coordinating with operations and ensuring adherence to safety procedures.
• Ensure daily task allocation and provide clear instructions and supervision to team members.
• Promote and enforce compliance with company policies, safety standards, and Vanderlande’s core values, acting as a role model.
• Identify and address performance or behavioral issues among staff promptly and professionally.
• Provide training and support to new or less experienced team members to ensure readiness and competence.
• Report all operational cases and incidents, including improper induction cases, promptly and accurately to the Shift Leader or Vanderlande Control Room for timely resolution.
• Report any operational, maintenance, or cleanliness issues to the relevant authorities promptly.
• Perform any additional tasks or duties as assigned by the line manager to support smooth operations and team efficiency.

Qualifications

• Bachelor’s degree or Diploma in a relevant field.
• Minimum of 2–3 years of experience in field operations, preferably within the airport or aviation industry.
• Proven experience in customer-facing roles, with the ability to handle customer requests and complaints professionally and efficiently.
• Strong supervisory skills with experience in team coordination, manpower planning & allocation, and performance oversight.
• Excellent communication and interpersonal abilities, capable of working effectively with colleagues, management, and external partners.
• Fluent in Arabic and English, both spoken and written.
• Good understanding of airport procedures, safety standards, and general aviation protocols is preferred.
• Demonstrated ability to work under pressure and respond quickly in time-sensitive or challenging operational environments.
• Ability to maintain a high standard of professionalism, discipline, and reliability in daily responsibilities.
• Ability to work in shift pattern.