Experiences Booking & Customer Care Agent

Supertech Innovation Labs; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading event ticketing platform in Saudi Arabia seeks Customer Service Agents to support various customer service channels. The role involves handling inbound and outbound calls, providing exemplary customer service, and managing complaints. A diploma or bachelor’s degree is required, along with excellent communication skills in both English and Arabic. Fresh graduates are welcome to apply for this dynamic position with development opportunities. Join us to make a difference in the ticketing industry!

Qualifications

• Fresh Graduates or 1-2 years of experience in a relevant field.

Responsibilities

• Handle inbound and outbound calls including sales and telemarketing.
• Provide customer service support across all channels.
• Book, reschedule, and cancel experience bookings.
• Handle customer complaints and inquiries efficiently.
• Maintain KPIs (Key Performance Indicators) performance.

Skills

Excellent communication skills

Good customer service skills

Good command of English and Arabic Languages

Good Computer skills

Education

Diploma Degree or bachelor’s degree

Job description

A leading event ticketing platform in Saudi Arabia seeks Customer Service Agents to support various customer service channels. The role involves handling inbound and outbound calls, providing exemplary customer service, and managing complaints. A diploma or bachelor’s degree is required, along with excellent communication skills in both English and Arabic. Fresh graduates are welcome to apply for this dynamic position with development opportunities. Join us to make a difference in the ticketing industry!