Ecommerce Manager

Supertech Group; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company in Saudi Arabia seeks an E-Commerce Manager to oversee operations and drive growth and customer satisfaction. The role involves managing daily operations across online sales channels, implementing strategies for profitability, and conducting in-depth analyses for improvement. Candidates should have a Bachelor's degree and 5–7 years in e-commerce, with strong leadership and communication skills in both Arabic and English. Experience with e-commerce platforms and analytics is essential.

Qualifications

• 5–7 years of experience in e-commerce, with at least 2 years in a managerial role.
• Strong analytical, commercial, and leadership skills.
• Proficiency with e-commerce platforms, analytics tools, and performance tracking.

Responsibilities

• Oversee and execute all e-commerce activities, ensuring smooth daily operations.
• Manage order fulfillment, logistics coordination, and customer service.
• Own e-commerce strategy, KPIs, and P&L for profitability.

Skills

Analytical skills

Leadership

Communication (Arabic and English)

Education

Bachelor’s degree in Marketing, Business, or related field

Tools

E-commerce platforms

Analytics tools

Job description

The E-Commerce Manager will lead webook.com e-commerce business, managing daily operations while driving growth, conversion, and customer satisfaction. This role combines strategic planning with hands‑on execution, ensuring smooth operations across all online sales channels and alignment with company objectives.

Key Responsibilities

• Oversee and execute all e-commerce activities, ensuring the smooth daily operation of online channels.
• Manage day-to-day order fulfillment, logistics coordination, and customer service across all platforms.
• Own the e-commerce strategy, KPIs, and P&L to drive sales and profitability.
• Handle account management of all sales channel partners and vendors.
• Lead workflows for new product setup and listings (strong writing skills in Arabic and English required).
• Ensure content, pricing, and inventory accuracy across the website and marketplaces.
• Collaborate with marketing, tech, and product teams to improve site UX, traffic, and conversion rates.
• Set up initiatives to deliver engaging customer experiences that drive conversions and retention.
• Gather and analyze data from analytics, customer feedback, and competitor research to identify growth opportunities.
• Manage product forecasting to align supply with customer demand.
• Oversee stock delivery accuracy for all new product launches.
• Prepare monthly management reports and conduct ad hoc reporting on sales, stock, and customer service performance.
• Stay updated on e-commerce trends, technologies, and best practices.

Qualifications

• Bachelor’s degree in Marketing, Business, or related field.
• 5–7 years of experience in e-commerce, with at least 2 years in a managerial role.
• Strong analytical, commercial, and leadership skills.
• Proficiency with e-commerce platforms, analytics tools, and performance tracking.
• Excellent written and verbal communication skills in both Arabic and English.