Domestic Members Relationship Manager

Saudi Exchange; Riyadh Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading stock exchange in Saudi Arabia is seeking a professional for client relationship management. The role requires developing relationships with Exchange Members and ensuring satisfaction. Candidates should have at least 3 years of experience in financial markets and a Bachelor's degree in a relevant field. Strong communication and analytical skills are essential. This position offers an opportunity to work in a dynamic environment focused on enhancing member engagement and experience.

Qualifications

• 3+ years of experience in sales and client relationship management, preferably in financial markets.

Responsibilities

• Develop and sustain strong relationships with Exchange Members.
• Monitor member performance and identify engagement opportunities.
• Prepare and maintain accurate member documentation and reports.
• Communicate regulatory updates and market developments to members.
• Support strategic initiatives to enhance member experience.

Skills

Communication skills

Proactivity

Analytical skills

Collaborative skills

Problem-solving skills

Presentation & Reporting

Adaptability

Relationship Management

Customer Orientation

Education

Bachelor Degree in Business Administration, Finance, MIS or similar

Master Degree

Professional certificate CME1

Job description

The Saudi Tadawul Group was established in March 2021, following the transformation of the Saudi Stock Exchange (Tadawul) into a Holding Group structure. It is the parent company with a portfolio of four subsidiaries, which operate independently while benefitting from the integration and synergies between one another.

The subsidiaries include: The Saudi Exchange, a dedicated stock exchange business, the Securities Clearing Center Company (Muqassa), the Securities Depository Center Company (Edaa) and Wamid – a new innovative applied technology services business, focused on providing innovation and nascent technologies to the capital markets industry through pragmatic innovation.

The Group aims to advance the Saudi capital market’s infrastructure in line with global best practices, while reinforcing Saudi Arabia’s position as an emerging market leader, a technologically advanced and attractive global investment destination and the gateway to the MENA region. It looks to support with the successful delivery of Saudi Arabia’s Financial Sector Development Program (FSDP) objectives, as part of Vision 2030, to boost economic growth and diversify the economy.

Job Discerption:

Principal Duties and Responsibilities:

• Develop and sustain strong, strategic relationships with Exchange Members to enhance engagement, satisfaction, and collaboration.
• Act as a primary point of contact for members, ensuring their concerns are addressed promptly and effectively in alignment with Exchange standards and market rules.
• Lead coordination with internal divisions to ensure seamless member onboarding, system readiness, and operational support.
• Monitor member performance and market activities, proactively identifying opportunities for engagement and areas requiring intervention.
• Support the execution of strategic initiatives that enhance member experience and promote active, transparent participation in the market.
• Communicate regulatory updates, market developments, and procedural changes clearly and timely to members.
• Prepare and maintain accurate member documentation, reports, and service records to support compliance and operational efficiency.
• Collect, analyze, and report on member feedback to inform continuous improvement and policy refinement.
• Identify opportunities to promote Exchange products and services to members, driving awareness and adoption.

Key Accountabilities:

• Carry out daily operations assigned for the department to comply with the company’s standards.
• Prepare timely and accurate department reports to meet the requirements, objectives, and standards of the company and the department.
• Ensure the satisfaction of internal and external customers to address their needs in a courteous and timely manner.
• Follow all relevant policies, procedures, and processes in order for the work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes and practices, work processes, cost effectiveness, and productivity enhancement.
• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
• Maintain a good and respectful relationship with other colleagues and represent the company in a good image.

QUALIFICATIONS / REQUIREMENTS:

Education and Certifications

• Bachelor Degree in Business Administration, Finance, MIS or similar is required, Master Degree is preferred.
• Professional certificate are preferred - CME1

Knowledge and Experience

• 3 + years of experience in sales and client relationship management, preferably within financial markets, capital markets, or financial services institutions.

Skills Required:

• Communication skills
• Proactivity
• Analytical skills
• Collaborative skills
• Problem-solving skills
• Presentation & Reporting
• Adaptability
• Relationship Management
• Customer Orientation