Digital & Solution Operation Senior Specialist

Lebara Mobile KSA; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading telecommunications company in Saudi Arabia seeks a Digital & Solution Operation Senior Specialist. You will oversee operational management of critical applications, engage in DevOps practices, and manage API integrations. Ideal candidates should have a degree in computer science and experience in the telecom sector. The role offers a competitive salary and health benefits.

Benefits

Competitive salary package

Health insurance for employees

Health club subscription

Monthly mobile credit allowance

Inclusive and collaborative work environment

Qualifications

• Proven experience in application operations or DevOps roles, preferably in telecom.
• Strong understanding of containerization and orchestration.
• Experience with structured logging and error monitoring.

Responsibilities

• Manage daily operations of business applications ensuring high availability.
• Execute and monitor DevOps workflows, including CI/CD pipelines.
• Oversee patching and upgrades of application and backend environments.

Skills

API integration (RESTful/SOAP)

CI/CD pipelines

Application performance metrics

Problem-solving skills

DevOps practices

Education

Bachelor's degree in computer science or related field

Tools

Docker

Kubernetes

SQL / NoSQL databases

Cloud platforms (AWS, GCP)

Version control systems (Git)

Job description

Digital & Solution Operation Senior Specialist

Lebara Mobile KSA is a leading telecommunications company and a multi-award-winning mobile virtual network operator (MVNO) providing high-quality, affordable, and customer-centric mobile services across the Kingdom of Saudi Arabia.

Job Summary

As a Digital & Solution Operation Senior Specialist, you will be responsible for the operational management, deployment, and maintenance of business-critical applications and back-end systems within the telecom environment.

You will serve as the Single Point of Contact (SPOC) for API integrations, manage DevOps practices, and ensure timely resolution or escalation of application-related issues. Additionally, you will handle internal stakeholder complaints, maintain application performance, and collaborate with cross-functional teams to support key digital initiatives.

Key Responsibilities

• Manage daily operations of business applications, ensuring high availability, reliability, and performance.
• Execute and monitor DevOps workflows, including CI/CD pipelines, application deployments, and release management.
• Serve as the Integration SPOC for internal and external stakeholders, facilitating seamless onboarding of new integrations via existing APIs.
• Escalate and track bugs/incidents to development or L3 support teams, ensuring timely resolution.
• Support business units in addressing application-related issues and prioritizing complaints.
• Oversee patching, upgrades, and maintenance of application and backend environments.
• Collaborate with development, infrastructure, and security teams on system monitoring, logging, and troubleshooting.
• Maintain clear documentation for operational workflows, deployment processes, and integration points.
• Ensure compliance with telecom regulations, data security policies, and internal governance standards.
• Provide Level 2 (L2) support, conduct root cause analysis, and implement preventive measures or escalate as needed.
• Identify opportunities to improve automation, performance, and operational efficiency.
• Optimize applications for speed, stability, and responsiveness across both frontend and backend.
• Ensure adherence to CST guidelines and relevant data privacy regulations.
• Research and implement emerging technologies (e.g., AI tools, serverless architectures) to enhance operations.

Qualifications & Skills

• Bachelor's degree in computer science, Software Engineering, or a related field.
• Proven experience in application operations, DevOps, or similar technical roles — preferably in the telecom sector.
• Strong understanding of CI/CD pipelines, application deployment, containerization (Docker), and orchestration (Kubernetes).
• Experience with structured logging, error monitoring, and application performance metrics.
• Proficiency in API integration (RESTful/SOAP).
• Strong knowledge of SQL / NoSQL databases and their operational management.
• Experience with cloud platforms such as Alibaba Cloud, AWS, or GCP is a plus.
• Familiarity with version control systems (e.g., Git).
• Knowledge of OSS/BSS systems is a plus.
• Understanding of ITIL processes and incident management is an advantage.
• Excellent problem-solving and troubleshooting skills.

Work Hours:

• Sunday to Thursday
• 8:00 AM to 5:00 PM (including lunch break)
• 9:00 AM to 6:00 PM (including lunch break)

• Competitive salary package
• Health insurance for employees and eligible dependents (VIP/ As per company policy)
• Health club subscription / As per company policy
• Monthly mobile credit allowance
• Inclusive and collaborative work environment