DeFi Customer Support Engineer (APAC)

Fordefi; Makkah Region; On-site; SAR 187,000 - 263,000; Full time

Job summary

A leading decentralized finance platform in Saudi Arabia is seeking a Customer Support Engineer to assist customers with technical challenges. In this role, you will troubleshoot issues, lead investigations, and ensure seamless resolutions by collaborating with engineering and product teams. Ideal candidates have a strong engineering background and previous experience in technical support within a B2B SaaS setting. Knowledge of crypto and DeFi is a plus but not mandatory.

Qualifications

• Demonstrated ability to analyze and solve complex technical problems.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Prior experience in a technical support role in a B2B SaaS company.

Responsibilities

• Act as the primary technical point of contact for customer issues.
• Lead the frontline technical investigation of complex issues.
• Collaborate with engineering, product, and QA teams to resolve customer-reported issues.

Skills

Problem-Solving Mindset

Communication Skills

Technical Aptitude

Customer Support Experience

Education

Degree in Computer Science, Engineering, or related field

Tools

API integrations

Monitoring and troubleshooting tools

Job description

A leading decentralized finance platform in Saudi Arabia is seeking a Customer Support Engineer to assist customers with technical challenges. In this role, you will troubleshoot issues, lead investigations, and ensure seamless resolutions by collaborating with engineering and product teams. Ideal candidates have a strong engineering background and previous experience in technical support within a B2B SaaS setting. Knowledge of crypto and DeFi is a plus but not mandatory.