Customers Technical Support Manager

Hitachi Energy; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading energy technology company in Saudi Arabia is seeking a Technical Support Manager to provide post-sales technical support for SAS applications, manage customer relationships, and resolve technical issues. Candidates should have 5-7 years of experience and a Bachelor's degree. Strong communication and networking skills are essential for this role, ensuring effective problem resolution and customer advocacy. Join us to contribute to innovative solutions in the energy sector.

Qualifications

• 5-7 years of experience in technical support roles.
• Strong knowledge of networking and technical systems.
• Experience with troubleshooting hardware and software issues.

Responsibilities

• Provide post-sales technical support for enterprise SAS applications.
• Manage customer relationships and expectations effectively.
• Troubleshoot technical issues and recommend solutions.

Skills

Customer advocacy

Strong communication

Problem resolution

Networking knowledge

Multitasking skills

Education

Bachelor's degree in relevant field

Job description

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Provide post-sales technical support for enterprise SAS applications, ensuring effective communication, problem resolution, and customer advocacy while managing expectations and...

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