Customer Success Team Lead/Manager

Convergent Technology Co.; Saudi Arabia; On-site; SAR 168,000 - 216,000; Full time

Job summary

A leading data center solutions provider in Saudi Arabia is seeking a Customer Success Team Lead/Manager to drive customer relationships and business growth. This role focuses on overseeing customer lifecycles and cross-functional team coordination to deliver exceptional service. With 2-5 years' experience in customer relations and a solid technical background, you will enhance client engagements in a fast-paced environment. The position includes competitive compensation and career advancement opportunities within a supportive and innovative culture.

Benefits

Competitive annual salary

Career development opportunities

Collaborative culture

Qualifications

• 2-3 years of experience for the Team Lead position or 3-5 years for the Manager position.
• Strong technical background in the data center business and infrastructure.
• Fluency in English, proficiency in Arabic is highly valued.

Responsibilities

• Manage customer relationships across active, cold, and lost accounts.
• Coordinate with sales, logistics, projects, and finance teams.
• Oversee regular site surveys and upsell services.
• Secure Service Level Agreements (SLAs) and manage after-sales services.

Skills

Customer relationship management

Conflict resolution

Upselling

Interpersonal communication

Organizational skills

Job description

About Convergent Technology Company KSA

Convergent Technology Company KSA stands at the forefront of the data center revolution in the Middle East. Since 2010, we have evolved from electrical contractors to become a leading Critical Facility Engineering, Procurement, and Construction (EPC) provider. Today, we design, build, operate, and maintain world‑class data centers that power the digital transformation of the region.

With over 35 professional project management teams, 500M+ in project values, and 30+ enterprise customers across three cities (Riyadh, Jeddah, Khobar), we have established ourselves as the trusted partner for organizations seeking innovative, reliable, and efficient data center solutions. Our portfolio includes prestigious projects for Saudi MCIT, National Information Center – MOI, Northern Border University (NBU), SAR, Nournet, KPMG, and the Saudi Electricity Company—all delivered to the highest standards of excellence.

At Convergent Technology, we believe in the power of collective effort. Our leadership embodies youth, dynamism, and wisdom, creating a culture that is resilient, smart, conscientious, innovative, and flexible. We invest in our people, fostering trust, loyalty, and a strong sense of responsibility. If you’re ready to be part of a team that’s reshaping the future of critical infrastructure, this is your opportunity.

The Opportunity

We are seeking an exceptional Customer Success Team Lead/Manager to lead our customer relationships and drive business growth. Reporting directly to the Sales Manager and CEO, you will be the strategic bridge between our customers and our organization. This is not just a role—it's a mission to transform how we engage with clients, understand their needs, and deliver value at every touchpoint.

In this position, you will own the complete customer lifecycle, from nurturing active accounts and unlocking upselling opportunities to strategically re‑engaging cold accounts and resolving issues with lost customers. You will coordinate seamlessly across all internal functions—sales, logistics, projects, after‑sales, and finance—to ensure every customer interaction reflects our commitment to excellence.

What You’ll Do

Strategic Customer Relationship Management

You will be the custodian of our customer relationships, managing three distinct customer segments: active accounts (where you’ll identify and execute upselling opportunities), cold accounts (where you’ll leverage sales expertise to generate new leads and opportunities), and lost accounts (where you’ll resolve pending issues and present compelling retention packages). Your deep understanding of the Saudi market, client preferences, and business mentality will be instrumental in tailoring your approach to each segment.

Cross‑Functional Leadership and Coordination

As a natural connector, you will coordinate with sales, logistics, projects, after‑sales, and finance teams to ensure a cohesive customer experience. You’ll be empowered to drive decisions and influence outcomes across departments, ensuring that finance is involved early to manage payment relationships effectively and that all teams are aligned on customer objectives.

Project Oversight and Growth Acceleration

You will oversee and lead the projects team in conducting regular site surveys with customers—both within and outside warranty periods. These surveys are not just compliance exercises; they are opportunities to qualify customers for expanded services, increase sales from SLAs, and unlock after‑sales revenue streams. Your ability to translate technical insights into business opportunities will be critical.

Service Excellence and Loyalty Building

You will take ownership of securing and following up on Service Level Agreements (SLAs) and after‑sales service offerings, including spare parts replacement. Regular customer visits will be a cornerstone of your strategy, demonstrating our commitment to their success and strengthening loyalty over time.

Data‑Driven Reporting and Insights

You will generate comprehensive weekly and monthly reports for the Sales Manager, providing actionable insights into customer health, pipeline opportunities, and business trends. These reports will guide strategic decisions and help the organization stay ahead of market dynamics.

Who You Are

Experience and Expertise

You bring 2‑3 years of experience for the Team Lead position or 3‑5 years for the Manager position, with a proven track record in customer relations management, conflict resolution, and upselling. You understand the nuances of the Saudi market and can navigate complex client relationships with finesse and professionalism.

Technical Foundation

A strong technical background in the data center business is a major factor in your success. You understand data center infrastructure, operations, and the technical challenges that our clients face. This knowledge allows you to speak the language of our customers and position our solutions effectively.

Market Insight

You possess a deep understanding of Saudi market requirements, client orientation preferences, and business mentality. You recognize that success in this region requires cultural sensitivity, relationship‑building, and a commitment to long‑term partnerships.

Interpersonal Excellence

You are a natural communicator and relationship builder. You excel at conflict resolution, turning challenging situations into opportunities to strengthen customer bonds. You are empathetic, patient, and genuinely invested in customer success.

Operational Acumen

You are organized, detail‑oriented, and comfortable managing multiple customer accounts simultaneously. You thrive in dynamic environments and can adapt quickly to changing priorities.

Language Proficiency

Fluency in English is essential for this role, as you will communicate regularly with international clients, coordinate with cross‑functional teams, and prepare reports for senior management. You must be able to articulate complex customer requirements and technical concepts clearly in English, both verbally and in writing. Proficiency in Arabic is highly valued and will strengthen your ability to navigate the Saudi market and build deeper relationships with local stakeholders. Strong communication skills in both languages will set you apart as a truly bilingual professional capable of bridging cultural and linguistic divides.

What We Offer

Competitive Compensation

An annual salary of SAR 168,000 - SAR 216,000 (all‑inclusive), commensurate with your experience and qualifications.

Ambitious Growth Targets

An opportunity to drive significant business impact with a sales target of SAR 10 million, positioning you for recognition and advancement within the organization.

Eligibility and Flexibility

We welcome both KSA citizens and expats to apply. An Iqama is not required, making this an accessible opportunity for talented professionals from diverse backgrounds.

Career Development

Join a rapidly growing organization where your contributions directly impact the company's trajectory. You’ll work alongside visionary leaders and gain exposure to the full spectrum of data center operations and business development.

Collaborative Culture

Be part of a team that values innovation, trust, and collective success. Our culture celebrates bold ideas, supports professional growth, and recognizes excellence.

Why Convergent Technology?

We are more than a company—we are architects of the digital infrastructure that powers the Middle East. Our projects span critical facilities for hyperscalers, government entities, and enterprise customers. We invest in cutting‑edge technologies, from advanced cooling systems to comprehensive automation and control solutions.

When you join Convergent Technology, you become part of a legacy of excellence. You’ll work on projects that matter, with teams that care, in an environment that challenges and supports you in equal measure.

How to Apply

If you are ready to make an impact and lead customer success at Convergent Technology Company KSA, we encourage you to apply. Submit your resume, a cover letter highlighting your relevant experience (must submit), and any supporting materials that demonstrate your expertise in customer relationship management and the data center industry.

Closing Date: December 15, 2025

Contact Information:

• Email: [e-mail]
• Website: www.ctechsa.com

Convergent Technology Company KSA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.