Customer Service Team Lead - Onsite, Drive Excellence

Tabby; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A fintech company based in Riyadh is seeking an Operations Team Leader to manage customer service operations. This role requires leading and coaching a high-performing team to ensure exceptional service delivery and operational excellence. Ideal candidates will have a bachelor's degree, proven success in customer service management, and at least 2 years of contact center experience. The position offers a competitive salary of ر.س9,000 monthly and emphasizes continuous improvement and team development.

Qualifications

• 2+ years of experience in a contact center environment as a Team Manager.
• Fluent in English (B2 level), with strong communication skills.
• Experience in coaching high-performing teams.

Responsibilities

• Lead, coach, and mentor a high-performing team.
• Monitor quality standards for customer experience.
• Drive performance improvement initiatives to meet SLAs.

Skills

Analytical mindset

Process improvement

Problem-solving

Customer service management

Leadership

People management

Education

Bachelor's degree or higher

Job description

A fintech company based in Riyadh is seeking an Operations Team Leader to manage customer service operations. This role requires leading and coaching a high-performing team to ensure exceptional service delivery and operational excellence. Ideal candidates will have a bachelor's degree, proven success in customer service management, and at least 2 years of contact center experience. The position offers a competitive salary of ر.س9,000 monthly and emphasizes continuous improvement and team development.