Customer Service Representative

شركة نماء الصحة الطبية; Municipality of Al Shamal; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading healthcare company in the Riyadh Region is seeking a customer service representative who loves engaging with customers and solving their issues. The role involves converting customers into enthusiastic advocates while providing efficient communication via phone, email, and chat. Candidates should possess excellent problem-solving skills and be proficient in data entry. This position offers a dynamic working environment with hours from 2 PM to 10 PM, and the workweek runs from Sunday to Saturday excluding Friday.

Qualifications

• Strong communication skills for interaction via phone, email, and chat.
• Ability to provide knowledgeable answers regarding products, pricing, and availability.
• Proficient in data entry across multiple platforms.

Responsibilities

• Convert customers into passionate evangelists.
• Collaborate with internal teams to address customer needs.
• Handle customer inquiries with efficiency.

Skills

Customer communication

Problem-solving

Data entry

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Job Details

• Working days are from Sunday to Saturday except Friday
• Working hours are from 2 pm to 10 pm

Skills

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms