Customer Service Representative

Jobskey; Dammam; On-site; SAR 120,000 - 150,000; Full time

Job summary

A recruitment agency specializing in real estate is seeking a Customer Service Representative to assist clients and potential buyers in Dammam. The role involves responding to inquiries, providing property information, and maintaining customer satisfaction. Ideal candidates will excel in communication, possess real estate knowledge, and work well in fast-paced environments, with fluency in both English and Arabic being highly desirable.

Qualifications

• Strong verbal and written communication skills specific to real estate terminology.
• Ability to work efficiently in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Proficient in using real estate software and customer relationship management tools.
• Empathetic and patient when addressing customer concerns.
• Previous experience in the real estate or customer service industry is a plus.

Responsibilities

• Respond to customer inquiries regarding real estate listings and services.
• Provide detailed information about properties.
• Assist clients in understanding the real estate market.
• Resolve customer complaints effectively.
• Conduct follow-ups with clients to ensure satisfaction.

Skills

Excellent communication skills

Proficiency in real estate software

Strong organizational abilities

Effective problem-solving skills

Fluency in English and Arabic

Job description

Overview

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

Responsibilities

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

Preferred Candidate

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

Skills

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.