Customer Experience Specialist - Part Time

Rentokil Initial; Riyadh; On-site; SAR 84,000 - 144,000; Full time

Benefits offered by this job

Medical Insurance Class A

22 vacation days

Job summary

Rentokil Boecker in Riyadh is seeking a Customer Success Telesales professional to manage customer relationships, drive renewals, and boost revenue through up-selling. You will work with internal teams and external stakeholders to ensure timely issue resolution and data-driven improvements.

The ideal candidate has a Bachelor's in Business Admin or related field, at least 1 year in customer success or telesales, strong communication in English and Arabic, and a track record of supporting

Qualifications

• Experience in customer success, telesales, inside sales or account management.
• Strong communication and telephone selling skills.
• Bilingual English and Arabic is preferred.

Responsibilities

• Maintain and strengthen customer relationships to support retention.
• Collaborate with internal teams and external stakeholders.
• Support branches for retention, renewals and up-selling to increase revenue.
• Identify and resolve customer complaints within set timelines (compliant management).
• Recognize at-risk accounts and revive opportunities.
• Provide data-driven recommendations and monthly dashboards.

Skills

Customer success

Telesales

English & Arabic

Data analysis

Education

Bachelor's degree in Business Administration, Marketing, Sales, Customer Service, or related field

Job description

The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.

The main job duties and responsabilties are:

• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
• To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
• Compliant Management- To identify & resolve the customers' complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for improvement
• Conduct regular reviews & terminate the non-revival accounts
• Should be able to analyse data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations

• Has to be a Saudi Candidate
• Bachelor's degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.

• Medical Insurance Class A
• 22 vacation days per year