Customer Experience Specialist - Part Time

Rentokil Initial; Al Khobar; On-site; SAR 72,000 - 108,000; Full time

Benefits offered by this job

Medical Insurance Class A

22 vacation days per year

Job summary

Rentokil Boecker in Saudi Arabia is seeking a Customer Success Telesales professional to manage customer interactions, support retention, and drive renewals. You will work with internal teams and external stakeholders to safeguard revenue and improve service delivery.

The ideal candidate has 1+ year in customer success or telesales, strong communication and telephone selling skills, and fluency in English and Arabic. A Bachelor's degree is preferred.

Qualifications

• Bachelor's degree preferred in a related field.
• At least 1 year in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills; fluency in English and Arabic.

Responsibilities

• Manage customer contacts to strengthen relationships and drive retention.
• Support branches for retention, renewals, and revenue growth via upselling.
• Identify and resolve customer complaints within timelines.
• Alert account management to revive at-risk accounts.
• Provide recommendations to branches for improvement.
• Conduct regular reviews and terminate non-revival accounts.
• Analyze data to improve month-on-month performance; share monthly dashboards with analyses.

Skills

Communication skills

Telephone selling

Bilingual English/Arabic

Education

Bachelor's degree in Business Administration, Marketing, Sales, Customer Service, or related field

Job description

The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.

The main job duties and responsabilties are:

• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
• To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
• Compliant Management- To identify & resolve the customers' complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for improvement
• Conduct regular reviews & terminate the non-revival accounts
• Should be able to analyse data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations

• Has to be a Saudi Candidate
• Bachelor's degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.

• Medical Insurance Class A
• 22 vacation days per year