Customer Success Telesales: Retention & Upsell Pro

Rentokil Initial; Riyadh; On-site; SAR 84,000 - 144,000; Full time

Benefits offered by this job

Medical Insurance Class A

22 vacation days

Job summary

Rentokil Boecker in Riyadh is seeking a Customer Success Telesales professional to manage customer relationships, drive renewals, and boost revenue through up-selling. You will work with internal teams and external stakeholders to ensure timely issue resolution and data-driven improvements.

The ideal candidate has a Bachelor's in Business Admin or related field, at least 1 year in customer success or telesales, strong communication in English and Arabic, and a track record of supporting

Qualifications

• Experience in customer success, telesales, inside sales or account management.
• Strong communication and telephone selling skills.
• Bilingual English and Arabic is preferred.

Responsibilities

• Maintain and strengthen customer relationships to support retention.
• Collaborate with internal teams and external stakeholders.
• Support branches for retention, renewals and up-selling to increase revenue.
• Identify and resolve customer complaints within set timelines (compliant management).
• Recognize at-risk accounts and revive opportunities.
• Provide data-driven recommendations and monthly dashboards.

Skills

Customer success

Telesales

English & Arabic

Data analysis

Education

Bachelor's degree in Business Administration, Marketing, Sales, Customer Service, or related field

Job description

Rentokil Boecker in Riyadh is seeking a Customer Success Telesales professional to manage customer relationships, drive renewals, and boost revenue through up-selling. You will work with internal teams and external stakeholders to ensure timely issue resolution and data-driven improvements.

The ideal candidate has a Bachelor's in Business Admin or related field, at least 1 year in customer success or telesales, strong communication in English and Arabic, and a track record of supporting