Customer Experience Specialist - KSA Abha

Sanofi; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading biopharma company is seeking a Customer Experience Specialist in Abha, KSA. This role focuses on building trusted relationships with healthcare professionals, driving sales performance, and providing exceptional customer experiences. Ideal candidates have a background in pharmaceutical sales or customer-facing roles, and are fluent in Arabic and English. Opportunities for career growth in a dynamic market await, along with a commitment to improve patient outcomes across the region.

Benefits

Career development opportunities

Impact on patient outcomes

Engagement in a digital and AI-powered business

Qualifications

• Proven track record in pharmaceutical sales or customer-facing roles in healthcare.
• Strong communication and presentation abilities.
• Ability to translate complex medical information into clear insights.

Responsibilities

• Build and maintain relationships with healthcare professionals.
• Deliver high-quality, evidence-based product information.
• Drive sales performance by achieving personal sales objectives.

Skills

Communication skills

Presentation abilities

Customer-centric mindset

Digital literacy

Time management

Education

Bachelor's degree in Life Sciences, Pharmacy, or related field

Tools

CRM tools

Job description

Job Title:

Customer Experience Specialist

Location:

Abha, KSA

About the job

As Customer Experience Specialist within our General Medicines team, you'll build trusted relationships with healthcare professionals while driving sales performance and delivering exceptional customer experiences across your territory. Ready to get started?

Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology – with the scale and urgency patients deserve.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Build and maintain strong relationships with healthcare professionals in your assigned territory, becoming their trusted partner for medical information and support.


• Deliver high-quality, evidence-based product information to healthcare professionals, ensuring they have the knowledge needed to make informed treatment decisions.


• Drive sales performance by achieving personal sales objectives and contributing to overall territory growth.


• Enhance healthcare professional satisfaction through responsive service, timely follow-up, and proactive engagement.


• Identify customer needs and market insights, sharing feedback with internal teams to improve our approach and offerings.


• Plan and execute territory activities strategically, optimizing coverage and impact across your customer base.


• Collaborate with cross-functional teams to ensure seamless customer experience and successful product launches.

About you

• Experience: Proven track record in pharmaceutical sales or customer-facing roles within the healthcare industry, with demonstrated ability to build relationships and achieve results.


• Soft and technical skills: Strong communication and presentation abilities; customer-centric mindset; ability to translate complex medical information into clear, actionable insights; digital literacy and comfort with CRM tools; self-motivated with excellent time management and territory planning skills.


• Education: Bachelor's degree in Life Sciences, Pharmacy, or related field preferred.


• Languages: Fluent in Arabic and English, both written and spoken.

Why choose us?

• Help shape the future of care for chronic and complex conditions like diabetes, transplant, and cardiovascular disease.


• Drive meaningful impact at global scale: our medicines reach more than 100 million people each year.


• Be part of a simpler, digital- and AI-powered business that rethinks how we work and engage with the world.


• Turn bold ideas into breakthrough launches, with multiple new therapies planned through 2030 and beyond.


• Make a direct impact in the Abha region, serving healthcare professionals and patients in a growing and dynamic market.


• Develop your career in field sales with opportunities for growth across the Kingdom and beyond.


• Thrive in a role that combines autonomy, meaningful customer relationships, and the satisfaction of improving patient outcomes every day.

Equal Opportunity Statement

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

Our Commitment

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.