Customer Experience Specialist - German language

2P Perfect Presentation; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A customer service-oriented company in Saudi Arabia is looking for a motivated Customer Experience Specialist fluent in Arabic, English, and German. This role involves answering inquiries, resolving issues, and providing excellent customer service. The ideal candidate has experience in customer service, strong problem-solving skills, and is able to work in a fast-paced environment. The position requires flexibility in working hours, including shifts on evenings and weekends.

Qualifications

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in Arabic, English, and German.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Provide accurate and timely information to customers while maintaining satisfaction.
• Resolve customer complaints by investigating problems and developing solutions.

Skills

Strong problem-solving abilities

Ability to multitask

Knowledge of customer service principles

Job description

Customer Experience Specialist - German language

We are seeking a highly motivated and customer-oriented Customer Experience Specialist to join our team in Saudi Arabia. As a Customer Experience Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. The ideal candidate should have exceptional communication skills, strong problem‑solving abilities, and a passion for delivering exceptional customer experiences.

Responsibilities:

• Answer inbound calls and respond to customer inquiries in a professional and courteous manner
• Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
• Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions
• Follow up with customers on unresolved issues to ensure customer satisfaction
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
• Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues
• Upsell products and services to customers when appropriate
• Stay updated on product knowledge and company policies to provide accurate information to customers
• Adhere to call center scripts and guidelines to provide consistent and high-quality customer service
• Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets

Requirements:

• Previous experience in a call center or customer service role is preferred
• Excellent verbal and written communication skills in Arabic, English and German
• Strong problem‑solving and decision‑making abilities
• Ability to work in a fast‑paced and dynamic environment
• Strong attention to detail and accuracy
• Ability to multitask and prioritize tasks effectivelyPositive and professional attitude
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Proficient in using call center software and computer applications
• Strong knowledge of customer service principles and practices

Skills:

• Strong problem‑solving abilities
• Ability to multitask
• Knowledge of customer service principles