Contact Center Operations Leader — Egypt

Tabby; Riyadh; On-site; SAR 304,000 - 392,000; Full time

Job summary

A leading fintech company in Saudi Arabia is seeking an Operations Manager to join their Customer Support team. The ideal candidate will have extensive experience in contact center management and a strong background in customer service principles. This role is crucial for ensuring daily operations run smoothly and that performance goals are met. The company offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 10 years of experience in contact center management.
• 5 years of experience in a leadership role or 2 years as Operations Manager.
• Knowledge of local regulations and cultural nuances affecting customer interactions.

Responsibilities

• Assist in managing a team of customer service representatives.
• Work closely with the Head of Contact Center on service strategies.
• Supervise daily operations of the contact center.

Skills

Customer service principles

Contact center operations

Customer experience management

Proven ability to contribute to KPIs

Strong communication skills in English and Arabic

Leadership and team management

Problem-solving skills

Education

Bachelor's degree in Business Administration or related field

Tools

Customer relationship management (CRM) software

Job description

A leading fintech company in Saudi Arabia is seeking an Operations Manager to join their Customer Support team. The ideal candidate will have extensive experience in contact center management and a strong background in customer service principles. This role is crucial for ensuring daily operations run smoothly and that performance goals are met. The company offers a dynamic work environment with opportunities for professional growth.