Contact Center Agent

Supertech Innovation Labs; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading event ticketing service in Saudi Arabia is looking for customer service agents to manage inbound and outbound calls, ensuring top-quality service across all channels. Candidates should have at least a diploma degree, excellent communication skills, and be fluent in both English and Arabic. This role offers fresh graduates or those with 1-2 years of experience the chance to grow in a dynamic environment focused on customer satisfaction and service excellence.

Qualifications

• Fresh graduates or candidates with 1-2 years of experience are welcome.

Responsibilities

• Handle inbound and outbound calls for the contact center.
• Provide customer service through various channels including WhatsApp and social media.
• Book, reschedule, or cancel experience bookings.
• Sell event tickets through multiple contact center channels.
• Collect feedback and enhance customer satisfaction.

Skills

Excellent communication skills

Good customer service skills

Good command of English and Arabic

Good computer skills

Education

Diploma Degree or bachelor's degree

Job description

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.

Key Responsibilities:

• Handle contact center departments inbound and outbound calls including Sales and telemarketing calls
• Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels
• Act as a source of information for customers, collect customers feedback and enhance customer satisfaction
• Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints

Requirements

• Follow Company's Policies, and instructions, and maintain the company's equipment and prestigious image
• Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline
• Answer contact center departments inbound calls, and serve the customer with the required services
• Book, reschedule, and cancel experience bookings on behalf of customers and service providers
• Sell events tickets through inbound, outbound calls, and all contact center departments channels
• Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels
• Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction
• Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it
• Make outbound research marketing and sales calls for our projects
• Modify, review, upload, and remove merchants and DMCs experiences according to the business needs
• Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support
• Maintain individuals Key performance Indicators (KPIS)

Key Qualification:

• Diploma Degree or bachelor's degree
• Fresh Graduates, 1-2 years of experience
• Excellent communication skills
• Good customer service skills
• Good command of English and Arabic Languages
• Good Computer skills