Concierge - Saudi Talent

Rotana Hotels; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel brand in the Makkah Region is seeking passionate Front Office professionals for the role of Concierge. Your responsibility is to deliver exceptional service, anticipate guest needs, and ensure all aspects of their stay are seamless. The ideal candidate will possess a hospitality degree, strong communication skills, and a customer-centric attitude. Experience in a hotel Front Office and knowledge of Opera will be advantageous. Join us to transform guest experiences into unforgettable memories.

Qualifications

• Excellent written and spoken English communication skills.
• Knowledge of an additional language is advantageous.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Receive guests and satisfy expectations from arrival to departure.
• Maintain communication with related departments for smooth service.
• Supervise Concierge Team and manage guest luggage.

Skills

Customer Focus

Adaptability

Interpersonal Skills

Problem Solving

Education

Degree in Hospitality

Tools

Opera

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

In the role of Concierge, you will be the trusted guide and personal host for our guests, delivering warm, attentive, and intuitive service that transforms every moment into “Treasured Time”. With your deep knowledge of the destination, passion for hospitality, and commitment to excellence, you will create meaningful connections by anticipating guest needs, personalizing experiences, and crafting unforgettable memories. Your role is central in ensuring each guest enjoys a seamless and enriching stay from arrival to departure.

Key Responsibilities

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times.
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.
• Supervise the activities of the Concierge Team, ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout.
• Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way.
• Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times.

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with an extremely proactive and ‘switched on’ personality and an outgoing, charismatic and approachable character. You are passionate and with a positive, flexible ‘can do attitude’ who’s hands‑on and leads his team by example and thrives in working with a multi‑cultural team and guests alike, while possessing following additional competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job