Community Lead - Marketing & Advertising Agency

Koraspond | 360° Marketing and Technology Company; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A digital marketing agency in Jeddah seeks a Community Lead to enhance customer engagement and manage relationships. You will monitor social media interactions, respond to inquiries, and work with marketing teams to develop engagement strategies. Ideal candidates will possess strong interpersonal and communication skills, a relevant Bachelor's degree, and experience in marketing, advertising, or branding is a plus. This full-time role is pivotal in ensuring the brand aligns with community expectations.

Qualifications

• Strong skills in community engagement and management.
• Experience in marketing, advertising or branding is a plus.
• Adaptability to various scenarios and challenges.

Responsibilities

• Foster community engagement and manage relationships.
• Monitor social interactions and respond to inquiries.
• Collaborate with marketing teams to develop strategies.
• Prepare reports on findings and analyze data.
• Measure effectiveness of marketing and communication strategies.

Skills

Interpersonal skills

Communication skills

Customer service

Teamwork

Problem-solving

Education

Bachelor’s degree in Marketing, Communications, Business or related field

Job description

Company Description

Koraspond is a 360° digital marketing agency driven by a passion for creativity and excellence in delivering digital solutions. We specialize in services such as social media marketing and management, mobile app development, e-commerce solutions, web application design, creative branding, SEO strategies, and 2D/3D animations. Operating across major cities in the Kingdom, we are committed to fostering strong partnerships through innovative ideas and marketing expertise. Our mission is to support businesses in achieving their goals with tailored and impactful marketing strategies.

Role Description

This is a full-time on-site role based in Jeddah for a Community Lead at Koraspond. The Community Lead will be responsible for fostering community engagement and managing relationships across various platforms. Daily tasks include monitoring social interactions, responding to customer inquiries, enhancing customer relationships, and collaborating with marketing teams to develop strategies that elevate brand presence. The individual will also serve as the primary point of contact for the community, ensuring the company's messaging aligns with its goals and customer expectations.

Responsibilities

• Creating user-centered designs by understanding business requirements, and user feedback
• Social Media Account Management
• Scheduling and Posting
• Ensuring the content reflects the brand identity or personal message
• Creating user flows, wireframes, prototypes and mockups
• Translating requirements into style guides, design systems, design patterns and attractive user interfaces
• Designing UI elements such as input controls, navigational components and informational components
• Creating original graphic designs (e.g. images, sketches and tables)
• Identifying and troubleshooting UX problems (e.g. responsiveness)
• Collaborating effectively with product, engineering, and management teams
• Incorporating customer feedback, usage metrics, and usability findings into design in order to enhance user experience
• Excellent communication and collaboration skills.
• Analytical and multitasking skills.
• Prepare reports on findings translating complex results into written texts that are clear and understandable
• Devise and assess procedures and methods for data collection, including opinion polls, surveys, and questionnaires
• Gather information on competitors, and analyze their sales, prices, and methods of distribution and marketing to learn about the competition thoroughly
• Research marketing strategies and consumer opinions while collaborating with statisticians, marketing professionals, and pollsters
• Track and forecast trends in sales and marketing, and analyze in detail the data collected to provide management with thorough reports and results
• Collect and analyze data regarding customer preferences, demographics, buying habits, and needs to identify better market potential and factors influencing product demand
• Measure the effectiveness of advertising, marketing, and communications strategies

Qualifications

• Strong interpersonal and communication skills to build and maintain meaningful relationships with community members.
• Proficiency in community engagement and community management initiatives to foster interactions and partnerships.
• Exceptional customer service abilities to address inquiries, resolve concerns, and ensure customer satisfaction.
• Ability to work effectively in a team environment, with a passion for fostering an active and supportive community.
• Bachelor’s degree in Marketing, Communications, Business, or a related field is preferred.
• Experience in a marketing, advertising, or branding environment is a plus.
• Strong problem-solving skills and the ability to adapt to various scenarios and challenges.