Cluster Director Of Spa & Wellness

RAFFLES; Umluj; On-site; SAR 262,000 - 338,000; Full time

Job summary

A luxury hotel brand in Umluj, Tabuk Province, is seeking a Cluster Director Of Spa & Wellness to lead and manage its wellness offerings. The role involves curating exceptional experiences, ensuring operational excellence, and developing a highly trained team. Candidates must have a strong background in luxury hospitality, financial management, and project coordination. This leadership position is essential for creating memorable and personalized wellness journeys for guests, aligning with ultra-luxury standards.

Qualifications

• Understanding of ultra-luxury guest expectations and brand alignment.
• Impeccable grooming and personal presentation aligned with luxury standards.

Responsibilities

• Curate and deliver a wellness journey integrating various offerings.
• Manage spa P&L and achieve targeted revenues.
• Recruit and mentor a professional wellness team.
• Design unique wellness experiences reflecting local culture.
• Ensure operational excellence and compliance with health regulations.

Skills

Strategic Leadership

Operational Excellence

Guest Experience Personalization

Team Leadership

Financial Management

Sales and Marketing

Education

Experience in Project Coordination and Scheduling

Experience in Pre-Opening

Job description

Job Description

The Cluster Director Of Spa & Wellness is responsible for curating and delivering an exceptional wellness journey at Raffles and Fairmont, seamlessly integrating the spa, fitness, and overall well‑being offerings for guests and colleagues. This leadership role ensures the highest standards of personalized service, brand alignment, financial performance, and team development. As a Raffles and Fairmont brand ambassador, he / she brings emotional luxury to life through thoughtful rituals, holistic programs, and unforgettable moments of care.

Qualifications

1. Strategic Leadership

Develop and implement a holistic wellness strategy that aligns with Raffles & Fairmont ultra‑luxury positioning and wellness philosophy.

Lead business planning, annual budgeting, and capex development for the Spa & Wellness division.

Create long‑term vision for spa and wellness innovation, including new treatments, retail concepts, and lifestyle experiences.

Actively participate in hotel executive and wellness cluster meetings.

2. Operational Excellence

Oversee all areas of spa operations: treatments, wellness therapies, fitness, relaxation areas, guest journey, and retail.

Ensure daily operational excellence through regular walkthroughs, LQA audits, ALLSafe protocols, and preventive maintenance coordination.

Develop and implement SOPs to ensure consistency, safety, hygiene, and service quality.

3. Guest Experience & Personalization

Design and implement unique wellness experiences that reflect the local culture and the Raffles & Fairmont Emotional Wellbeing pillars.

Personalize guest journeys through pre‑arrival profiling, in‑treatment customization, and post‑stay recommendations.

Lead VIP coordination, guest recovery, and guest preference mapping.

4. Team Leadership & Culture

Recruit, train, and mentor a passionate and professional wellness team, fostering a culture of care and excellence.

Conduct regular performance reviews, development plans, and team engagement sessions.

Align team behaviors with Raffles & Fairmont values, ensuring cultural and emotional intelligence in all interactions.

Lead departmental briefings, wellness education, and cross‑training programs.

5. Financial & Revenue Management

Manage spa P&L, including forecasting, budgeting, and achieving targeted revenues and GOP.

Oversee inventory, procurement, and cost controls for treatments, linen, uniforms, and retail.

Implement strategic promotions, upselling training, and dynamic pricing.

Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g., packages, retail, memberships).

6. Sales, Marketing & Branding

Drive annual wellness marketing calendar, including events, retreats, seasonal offers, and partnerships.

Ensure alignment with Raffles & Fairmont brand standards across all collateral, signage, and treatment menus.

Represent Spa & Wellness in media opportunities, VIP briefings, and site inspections.

Partner with PR and marketing for local and international brand exposure.

7. Sustainability & Compliance

Ensure the use of sustainable products, reduce single‑use plastics, optimize energy and water consumption, and promote environmental awareness among the team to deliver responsible luxury in every guest experience.

Ensure full compliance with ALL Safe standards, hygiene protocols, and health regulations.

Coordinate emergency and safety training specific to spa and fitness environments.

Additional Information

Understanding of ultra‑luxury guest expectations and brand alignment.

Experience in project coordination, scheduling, and document control during pre‑opening stages.

Experience in Pre‑Opening is a must.

A proactive, anticipatory approach with a strong sense of ownership and accountability.

Impeccable grooming and personal presentation aligned with luxury standards.