Client Success & Operations Specialist

InnovationTeam; Riyad Al Khabra; Remote; SAR 100,000 - 140,000; Full time

Job summary

A leading customer success organization in Saudi Arabia seeks a Customer Success Executive to ensure seamless operational interactions and enhance client satisfaction. In this role, you will manage timesheet processes, address employee queries, and support internal tools. Ideal candidates will possess a Bachelor’s degree and have 4-6 years of experience in customer success or operations support. Strong communication and problem-solving skills are essential.

Qualifications

• 4 - 6 years of experience in a Customer Success / Operations Support / Client Service role, preferably within IT or telecom outsourcing.
• Prior experience handling timesheet-based billing is a strong advantage.

Responsibilities

• Act as the single point of contact for operational interactions between Innovation Team and Client stakeholders.
• Ensure seamless client experience by managing timesheet processes and payroll offsets.
• Support client internal tools and address employees’ operational queries.

Skills

Customer Communication

Problem Solving

Collaboration

Cultural Awareness

Process Orientation

Stake Holder Management

Data Accuracy

Attention to details

Tools proficiency

Education

Bachelor’s degree in Business Administration, Operations, or a related field

Job description

A leading customer success organization in Saudi Arabia seeks a Customer Success Executive to ensure seamless operational interactions and enhance client satisfaction. In this role, you will manage timesheet processes, address employee queries, and support internal tools. Ideal candidates will possess a Bachelor’s degree and have 4-6 years of experience in customer success or operations support. Strong communication and problem-solving skills are essential.