Call Center Manager

Arbete Careers; Makkah Region; On-site; SAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance for employee and family

Commission

Job summary

A leading recruitment agency is hiring a Contact Centre / Call Centre Manager in Makkah, Saudi Arabia. The ideal candidate has over 10 years of experience in the field, including 6 years in a managerial position. Responsibilities include leading operations, managing customer relationships, and developing strategies. The role requires a Bachelor's degree in a relevant field and is open to Saudi Nationals or non-Saudis who meet local requirements.

Qualifications

• Minimum 10 years of experience in the same field.
• Experience as a manager for a minimum of 6 years.
• Proficiency in training and team follow-up.
• Strong skills in customer relationship management and problem solving.

Responsibilities

• Lead the contact centre operations.
• Manage customer relationships effectively.
• Develop and implement strategies.

Skills

Problem-solving

Team leadership

Strategy development

Customer relationship management

Training & Mentorship

Performance Monitoring

Education

Bachelor's degree in Business Administration, Marketing or Public Relations

Job description

Overview

One of our clients is in the Real Estate industry in Makkah, Saudi Arabia, and is hiring for the position of Contact Centre / Call Centre Manager.

Location & Experience

Location: Makkah, Saudi Arabia

Years of Experience: 10 years

Educational Qualification: Bachelor's degree in Business Administration, Marketing or Public Relations.

Compensation & Notice

Competitive salary including other benefits:

Other Benefits: Medical insurance for the employee and his family; Commission.

Notice Period: Immediate joiners or maximum one-month notice period.

Candidate Requirements

1. Resident of the Kingdom Saudi Arabia.
2. 10+ years of practical experience in the same field.
3. Proficiency in solving problems, training and following up periodically.
4. Has sufficient qualifications to lead a team.
5. Has good skills in developing and implementing strategies.
6. Proficiency in improving and managing customer relationships.
7. Experience as a manager for a minimum 6 years at the same position.
8. Required Saudi National Candidates. In case of non-Saudis, it should match the standards and requirements of the Ministry of Human Resources.

Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.