Bilingual Front Desk Agent – Chinese Speaker

IHG Hotels & Resorts; Medina Province; Vor Ort; SAR 60.000 - 90.000; Vollzeit

Zusammenfassung

IHG Hotels & Resorts' Crowne Plaza Medina seeks a friendly front desk/guest services professional. You will warmly welcome guests, handle check-ins and check-outs, manage bookings, and assist with guest requests, ensuring a smooth stay.

The role requires at least a year in front desk or guest service and good computer literacy; a high school diploma is expected. Night, weekend and holiday shifts may apply, with opportunities to grow within a global hospitality brand.

Qualifikationen

• Must be fluent in Chinese.
• Strong communication and guest service skills.
• Experience in front desk or guest services preferred.
• Computer literacy and basic math skills.

Aufgaben

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG One Rewards members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Check guests in and out—collect IDs, hand out room keys, and manage safety deposit boxes.
• Record guest preferences and respond to their requests and concerns, staying one step ahead.
• Be a trusted contact for all guests and assist with any issues or local information.
• Follow safety procedures and report incidents.

Kenntnisse

Fluent Chinese

Communication skills

Problem-solving skills

Tech-savvy

Front desk experience

Ausbildung

High school diploma or equivalent

Jobbeschreibung

IHG Hotels & Resorts' Crowne Plaza Medina seeks a friendly front desk/guest services professional. You will warmly welcome guests, handle check-ins and check-outs, manage bookings, and assist with guest requests, ensuring a smooth stay.

The role requires at least a year in front desk or guest service and good computer literacy; a high school diploma is expected. Night, weekend and holiday shifts may apply, with opportunities to grow within a global hospitality brand.