Senior Concierge Lead – Guest Experience & Operations

Mövenpick Hotels & Resorts; Medina Province; On-site; SAR 167,000 - 257,000; Full time

Benefits offered by this job

Discounted Heartist rates

Global career opportunities

Revenue Management Academy training

IDeaS platform exposure

Job summary

Accor is seeking a Concierge/Guest Services associate in Medina. The role involves assisting guests with inquiries, both hotel and non-hotel related, and maintaining knowledge of city points of interest and hotel services.

It requires a Diploma in Tourism or Hospitality Management and at least 1 year of relevant experience, with fluency in English; additional language skills are a plus. You will join a team focused on delivering high standards of service, working in a front-office capacity

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum 1 year of relevant experience.
• Excellent reading, writing and oral proficiency in English.
• Ability to speak other languages and basic understanding of local languages will be an advantage.

Responsibilities

• Concierge Operation and guest assistance for hotel and non-hotel inquiries.
• Attend shift briefings and maintain knowledge of city activities and hotel services.
• Maintain order, safety and security of guests' keys and communications.
• Assist with mail, messages, courier services and guest requests as needed.
• Ensure uniform and personal presentation standards at all times.

Skills

Front Office

Guest Services

Communication

Teamwork

Education

Diploma in Tourism / Hospitality Management

Job description

Accor is seeking a Concierge/Guest Services associate in Medina. The role involves assisting guests with inquiries, both hotel and non-hotel related, and maintaining knowledge of city points of interest and hotel services.

It requires a Diploma in Tourism or Hospitality Management and at least 1 year of relevant experience, with fluency in English; additional language skills are a plus. You will join a team focused on delivering high standards of service, working in a front-office capacity