Guest Experience & Reservations Specialist

Accor; Medina; On-site; SAR 40,000 - 80,000; Full time

Benefits offered by this job

Discounted Accor rates

Academy learning programs

Career development across the world

Planet 21 CSR activities

Job summary

Accor in Medina is seeking a Reservations Agent to welcome guests and reflect the exceptional experience they can expect on arrival. The role focuses on offering friendly service, up-selling to maximize revenue, and assisting guests with information and special requests.

You will book room reservations, enter rooming lists, and maintain accurate information in the system while providing tailored guest experiences.

Qualifications

• English language skills with guest-focused mindset required.
• Experience in luxury hotels advantageous.

Responsibilities

• Consistently offer exceptional friendly and engaging service.
• Ensure the best selection for the guest and maximize revenue through up-selling.
• Recommend property facilities and assist guests with information and special requests.
• Book room reservation requests, enter rooming lists, and update accurate information in the system.

Skills

English Language - 1-2 year experience

Job description

Accor in Medina is seeking a Reservations Agent to welcome guests and reflect the exceptional experience they can expect on arrival. The role focuses on offering friendly service, up-selling to maximize revenue, and assisting guests with information and special requests.

You will book room reservations, enter rooming lists, and maintain accurate information in the system while providing tailored guest experiences.