Bilingual Customer Experience Pro — AI-Driven Fintech Support

Tabby | تابي; Riyadh; On-site; SAR 66,960 - 83,700; Full time

Benefits offered by this job

Work with AI-powered tools

Dynamic work environment

Career growth opportunities

Job summary

A leading fintech company is looking for a Customer Experience Representative in Riyadh. The role involves engaging with customers through chat and phone to provide solutions while leveraging AI-driven tools to enhance customer satisfaction. Ideal candidates will be bilingual in English and Arabic, possess strong analytical and communication skills, and thrive in a dynamic environment. Join us and contribute to redefining customer experience in the fintech industry.

Qualifications

• Fluency in both English (B2) and Arabic (C1) is mandatory.
• Postgraduate education preferred.
• Strong communication and problem-solving are required.

Responsibilities

• Engage with customers via chat and phone.
• Test AI-driven digital tools and provide feedback.
• Analyze customer queries to optimize service.

Skills

Bilingual fluency in English (B2) and Arabic (C1)

Strong analytical and problem-solving skills

Exceptional communication and interpersonal skills

Ability to multitask in fast-paced environments

Team player mindset

Resilience under pressure

Education

Postgraduate degree in math, business, marketing, or finance

Job description

A leading fintech company is looking for a Customer Experience Representative in Riyadh. The role involves engaging with customers through chat and phone to provide solutions while leveraging AI-driven tools to enhance customer satisfaction. Ideal candidates will be bilingual in English and Arabic, possess strong analytical and communication skills, and thrive in a dynamic environment. Join us and contribute to redefining customer experience in the fintech industry.