Customer Service Representative - Saudi National

Tabby | تابي; Riyadh; On-site; SAR 66,960 - 83,700; Full time

Benefits offered by this job

Work with AI-powered tools

Dynamic work environment

Career growth opportunities

Job summary

A leading fintech company is looking for a Customer Experience Representative in Riyadh. The role involves engaging with customers through chat and phone to provide solutions while leveraging AI-driven tools to enhance customer satisfaction. Ideal candidates will be bilingual in English and Arabic, possess strong analytical and communication skills, and thrive in a dynamic environment. Join us and contribute to redefining customer experience in the fintech industry.

Qualifications

• Fluency in both English (B2) and Arabic (C1) is mandatory.
• Postgraduate education preferred.
• Strong communication and problem-solving are required.

Responsibilities

• Engage with customers via chat and phone.
• Test AI-driven digital tools and provide feedback.
• Analyze customer queries to optimize service.

Skills

Bilingual fluency in English (B2) and Arabic (C1)

Strong analytical and problem-solving skills

Exceptional communication and interpersonal skills

Ability to multitask in fast-paced environments

Team player mindset

Resilience under pressure

Education

Postgraduate degree in math, business, marketing, or finance

Job description

Department: Customer Support Ops

Employment Type: Full Time

Location: KSA

Compensation: ر.س6,000 - ر.س7,500 / month

Join us in redefining customer experience at Tabby!

As a Customer Experience Representative, you’ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role—it’s an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.

Key Responsibilities

• Engage with customers via chat and phone, providing prompt and effective solutions.
• Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
• Champion customer service excellence, ensuring policies and procedures align with company objectives.
• Analyze customer queries, identifying patterns and opportunities for service optimization.
• Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

Skills, Qualifications & Requirements

• Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
• Postgraduate degree in math, business, marketing, or finance (preferred).
• Strong analytical and problem-solving skills, with the ability to think critically.
• Exceptional communication and interpersonal skills, with a high level of self-awareness.
• Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
• Team player mindset, with the ability to build and maintain strong relationships across teams.
• Resilience under pressure, with a proactive approach to challenges.

Why Join Tabby?

• Be part of an industry-leading fintech company redefining customer experience.
• Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
• Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
• Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.

If you're ready to set new benchmarks in customer experience, we want you on our team!