Bilingual Contact Center Pro Multichannel Support

WEbook, Inc.; Riyadh; On-site; SAR 44,640 - 66,960; Full time

Job summary

A leading event ticketing platform in Saudi Arabia is seeking customer service representatives. You will handle inbound and outbound calls, provide support to customers and merchants, and ensure customer satisfaction. The ideal candidate should possess a diploma or bachelor’s degree, have excellent communication skills in English and Arabic, and preferably have 1-2 years of experience. This is an opportunity to make an impact and be part of a dynamic team.

Qualifications

• Fresh graduates or candidates with 1-2 years of experience are encouraged to apply.
• Strong communication skills are essential for effective customer interaction.
• Proficiency in English and Arabic is required.

Responsibilities

• Handle inbound and outbound calls for customer service.
• Address customer complaints and inquiries across all channels.
• Support merchants and service providers with their needs and feedback.
• Sell event tickets and manage bookings for customers.

Skills

Excellent communication skills

Good customer service skills

Good command of English and Arabic

Good computer skills

Education

Diploma Degree or bachelor's degree

1-2 years of experience

Job description

A leading event ticketing platform in Saudi Arabia is seeking customer service representatives. You will handle inbound and outbound calls, provide support to customers and merchants, and ensure customer satisfaction. The ideal candidate should possess a diploma or bachelor’s degree, have excellent communication skills in English and Arabic, and preferably have 1-2 years of experience. This is an opportunity to make an impact and be part of a dynamic team.