FinTech Support Specialist - Technical & Arabic

sifiapp; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A financial technology company in Riyadh is seeking a Customer Support Specialist to assist customers with technical inquiries and product-related issues. The role demands strong technical skills, problem-solving abilities, and excellent communication in English and Arabic. Candidates should have a relevant Bachelor's degree and experience in a tech support role. This position involves diagnosing technical problems, documenting customer interactions, and ensuring customer satisfaction through effective follow-up.

Qualifications

• 1+ year of experience in a technical support role, preferably in software or FinTech.
• Fluency in English and Arabic preferred.
• Understanding of basic networking concepts.

Responsibilities

• Provide technical assistance to customers via phone, email, and chat.
• Diagnose and resolve technical problems related to SiFi's platform.
• Document customer interactions and solutions in the CRM.
• Follow up with customers to ensure satisfaction.
• Contribute to support documentation.

Skills

Technical aptitude

Problem-solving

Communication skills

Customer service

Education

Bachelor's degree in a technical field

Job description

A financial technology company in Riyadh is seeking a Customer Support Specialist to assist customers with technical inquiries and product-related issues. The role demands strong technical skills, problem-solving abilities, and excellent communication in English and Arabic. Candidates should have a relevant Bachelor's degree and experience in a tech support role. This position involves diagnosing technical problems, documenting customer interactions, and ensuring customer satisfaction through effective follow-up.