Bilingual Social Media & Customer Engagement Specialist

Fast Fit

Riyadh

On-site

SAR 70,000 - 110,000

Full time

8 days ago

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Benefits offered by this job

Competitive salary package

5 working days per week

Professional development opportunities

Career growth opportunities

Supportive and professional work环境

Job summary

Fast Fit in Riyadh, Saudi Arabia is seeking a Social Media Specialist responsible for managing social media interactions, responding to inquiries, handling complaints, and maintaining a positive brand presence across digital channels. This role emphasizes community management, customer engagement, WhatsApp Business communication, and monitoring AI platforms to support customer service.

The ideal candidate is responsive, detail-oriented, and capable of juggling multiple channels in a fast-paced

Qualifications

Fluent in both Arabic and English, written and spoken.
Proven experience in social media community management.
Experience handling comments, direct messages, and inquiries via WhatsApp Business.
Excellent written and verbal communication in Arabic and English.
Strong customer service and complaint-handling skills.
Fast response time and effective prioritization.
Ability to manage multiple platforms and tasks simultaneously.

Responsibilities

Monitor and manage customer interactions across social media platforms.
Respond to comments, inquiries, and complaints promptly and professionally.
Maintain a consistent brand voice across all customer-facing digital channels.
Monitor AI platforms and review outputs for accuracy.
Coordinate with marketing and other departments to ensure consistent communication.
Track recurring inquiries and identify service improvement opportunities.