Bilingual Contact Center Pro Multichannel Support

webook.com; Riyadh; On-site; SAR 55,800 - 89,280; Full time

Job summary

A leading ticketing platform in Saudi Arabia is seeking a customer support representative to handle inquiries, sell event tickets, and ensure a high level of customer satisfaction. The role involves managing inbound and outbound calls, addressing customer needs through various channels, and supporting merchants. Ideal candidates are fresh graduates or those with 1-2 years of experience, possess strong communication skills in Arabic and English, and are adept at using computers.

Qualifications

• Fresh graduates or 1-2 years of experience required.
• Fluent in English and Arabic for effective communication.

Responsibilities

• Handle inbound and outbound calls for sales and telemarketing.
• Provide information and support to customers and merchants.
• Manage customer inquiries and complaints across various channels.
• Book, reschedule, and cancel experience bookings.
• Sell event tickets through different customer service channels.

Skills

Excellent communication skills

Good customer service skills

Good command of English and Arabic

Good computer skills

Education

Diploma Degree or bachelor's degree

Job description

A leading ticketing platform in Saudi Arabia is seeking a customer support representative to handle inquiries, sell event tickets, and ensure a high level of customer satisfaction. The role involves managing inbound and outbound calls, addressing customer needs through various channels, and supporting merchants. Ideal candidates are fresh graduates or those with 1-2 years of experience, possess strong communication skills in Arabic and English, and are adept at using computers.