Bilingual Customer Care Pro (Arabic/English) – Retail

Majid Al Futtaim; Riyadh; On-site; SAR 56,000 - 89,000; Full time

Job summary

Majid Al Futtaim Lifestyle is seeking a Customer Care Representative for its Riyadh contact center. The role focuses on delivering responsive support, processing service requests, resolving concerns, and boosting customer satisfaction across lifestyle brands.

Arabic and English fluency is required, with prior retail or sales exposure preferred. The position offers full-time hours in Riyadh, Saudi Arabia, and requires excellent communication, teamwork, and problem-solving abilities to maintain

Qualifications

• High School Certificate or equivalent.
• Minimum 1 year of customer service experience.
• Fluency in English and Arabic required.

Responsibilities

• Process customer requests accurately and efficiently per established Center procedures.
• Respond to questions and concerns with practical, appropriate resolutions.
• Escalate issues to supervisor or manager when needed.
• Communicate updates to colleagues and maintain professional interactions.
• Support cross-functional collaboration to resolve customer issues.

Skills

Customer service

Contact center operations

Customer request processing

Customer inquiry handling

Complaint resolution

Customer communication

Arabic communication

English communication

Retail customer support

Sales support

Customer expectation management

Problem resolution

Internal communication

Operational issue escalation

Team collaboration

Customer satisfaction

Contact center procedures

Education

High School Certificate

Job description

Majid Al Futtaim Lifestyle is seeking a Customer Care Representative for its Riyadh contact center. The role focuses on delivering responsive support, processing service requests, resolving concerns, and boosting customer satisfaction across lifestyle brands.

Arabic and English fluency is required, with prior retail or sales exposure preferred. The position offers full-time hours in Riyadh, Saudi Arabia, and requires excellent communication, teamwork, and problem-solving abilities to maintain