Multilingual CX Specialist (French/Arabic/English)

Hijrajob; Riyadh; Presencial; SAR 67 000 - 100 000; Tempo integral

Resumo da oferta

Hijrajob is seeking a Customer Experience Specialist in Saudi Arabia to handle customer inquiries and resolve issues with excellence. The role requires fluency in Arabic, English and French, and a passion for delivering outstanding service.

Responsibilities include answering calls, providing accurate information, resolving complaints, and collaborating with teams to ensure timely resolutions. Bachelor's degree and 1+ year of customer service experience are preferred, with shift flexibility on

Qualificações

• Experience in a call center or customer service role is preferred.
• Fluent in Arabic, English and French (verbal and written).
• Ability to work in a fast-paced, dynamic environment and maintain attention to detail.

Responsabilidades

• Answer inbound calls and inquiries professionally.
• Provide accurate, timely information to customers and maintain high satisfaction.
• Resolve complaints by investigating problems and applying solutions.
• Follow up on unresolved issues to ensure satisfaction.
• Maintain detailed records of interactions and outcomes.
• Collaborate with teams to resolve customer issues promptly.
• Upsell products and services when appropriate.
• Stay updated on product knowledge and policies to inform customers.
• Adhere to scripts and guidelines to ensure consistent quality.
• Meet or exceed call center performance metrics.

Conhecimentos

Problem solving

Multitasking

Customer service principles

Formação académica

Bachelor's Degree

Descrição da oferta de emprego

Hijrajob is seeking a Customer Experience Specialist in Saudi Arabia to handle customer inquiries and resolve issues with excellence. The role requires fluency in Arabic, English and French, and a passion for delivering outstanding service.

Responsibilities include answering calls, providing accurate information, resolving complaints, and collaborating with teams to ensure timely resolutions. Bachelor's degree and 1+ year of customer service experience are preferred, with shift flexibility on