Assistant IT Manager

Hilton Worldwide, Inc.; Medina Province; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading global hospitality company in Saudi Arabia is seeking an Assistant IT Manager to oversee IT operations and ensure quality support for hotel systems. The ideal candidate will have over 2 years of IT management experience, particularly in the hospitality sector, and familiarity with Microsoft systems. This role requires excellent organizational skills and the ability to build strong relationships with hotel departments, contributing to an exceptional guest experience.

Benefits

Employee discounts

Career development opportunities

Qualifications

• Over 2 years of IT management experience, preferably in hospitality.
• General understanding of IT infrastructure trends and technologies.
• Ability to plan ahead and develop contingency plans when needed.

Responsibilities

• Supervise daily operations of the IT Department.
• Ensure strong operational support for all hotel IT systems.
• Build strong internal relationships with all hotel departments.

Skills

IT management experience

Experience of Microsoft systems

Excellent organizational skills

Interpersonal skills

Understanding of IT infrastructure

Tools

Fidelio

Micros

Job description

Assistant IT Manager (HOT0C83Z)

An IT Manager will be responsible for the day‑to‑day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

Work Locations

Hilton Madinah Opposite Prophet Mosque, King Fahd Street Madinah 3936

What will I be doing?

As an IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Manager will perform the following tasks to the highest standards:

• Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
• Supervise the IT Department on a daily basis
• Maintain excellent product knowledge and apply it to deliver full system benefits
• Understand, fully, the legal requirements on IT governance and security
• Handle, efficiently and completely, IT issues that arise
• Identify current and future system needs and provide solutions for the identified needs
• Build strong internal working relationships with all hotel Departments

What are we looking for?

IT Managers serving Hilton brands are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experience above 2 years
• Previous IT management experience, preferably in the hotel, leisure, and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology
• General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
• Ability to plan ahead and develop contingency plans, where necessary

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!