Area Operations Manager

Lenskart; Riyad Al Khabra; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading retail brand is seeking an experienced Area Operations Manager to oversee core operations across multiple retail stores in Saudi Arabia. The role requires a Saudi National with 7-8 years of experience in retail or brand management, possessing strong leadership and operational skills. The ideal candidate should excel in driving sales performance and enhancing customer experience while leading cross-functional teams. This position offers an exciting opportunity to impact business growth and operational efficiency.

Qualifications

• Minimum 7–8 years of experience in retail operations and/or brand management.
• Proven ability to manage multi-location operations.
• Fluency in English and Arabic is required.

Responsibilities

• Oversee store performance and sales targets for the area.
• Drive operational excellence across retail stores.
• Lead and develop store managers and staff.

Skills

Retail operations management

Team leadership

Customer experience enhancement

Analytical problem-solving

Stakeholder management

Job description

Location

KSA (open between Riyadh and Jeddah)

Experience Required

7–8 years

Industry Preference

Retail / Brand Management

Note

Must be a Saudi National

About the Role

We are looking for a dynamic and experienced Area Operations Manager to lead and oversee day‑to‑day operations across our retail stores in the Kingdom of Saudi Arabia. The ideal candidate will bring 7–8 years of proven experience in retail or brand management, with strong skills in operations, sales performance, team management, and customer experience.

Key Responsibilities

Revenue

For your respective area, oversee store performance, sales targets, and profitability, implementing strategies to achieve growth.

Operations

Drive operational excellence across all retail stores, ensuring alignment with brand standards and business objectives.

Execution of VM and upkeep display standards

Identify and implement strategies to achieve growth.

Ensure compliance with company policies, SOPs, and KSA market regulations.

Partner with marketing, merchandising, and supply chain teams to optimize product availability and store execution.

Monitor Customer KPIs (NPS, Google Reviews, Customer Complaints) and provide data‑driven insights.

Support new store openings, expansion plans, and local brand‑building initiatives.

Identify opportunities to improve operational efficiency, reduce costs, and enhance customer engagement.

People

Act as a bridge between the Operations Team and the Store Teams by taking key messages and disseminating in accordance to the cultural requirements.

Own the metric of Attrition and Staff Retention - understand and resolve store level issues that people may face.

Train staff in order to keep them abreast with the brand initiatives.

Guide the local operations team on the cultural nuances - and ways of operations.

Lead, coach, and develop store managers and frontline teams to deliver a seamless customer experience.

Partnerships

Identify key opportunities like Institutions, Schools, Colleges - potential list of all partners.

Project manage end to end tie ups

Ensure seamless execution in order to increase revenue and customer satisfaction.

Requirements

Must be a Saudi National

7–8 years of experience in retail operations and/or brand management, ideally within the fashion, lifestyle, or consumer retail sector.

Strong understanding of the KSA retail market and customer preferences.

Proven ability to lead multi‑location operations and manage cross‑functional teams.

Excellent leadership, communication, and stakeholder management skills.

Analytical mindset with strong business acumen and problem‑solving abilities.

Fluency in English & Arabic is required.