AFR Operations Specialist

DHL; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading logistics provider based in Saudi Arabia is seeking an experienced AFR Operations Specialist to manage customer shipments and enhance service quality. The ideal candidate will have over 4 years in logistics operations, a bachelor's degree, and strong problem-solving skills. This role involves engaging with customers, overseeing documentation, and ensuring compliance with regulations. Join our dynamic team at DHL Global Forwarding and contribute your expertise in a global company committed to excellence.

Benefits

Opportunities for career development

Competitive salary

Positive work environment

Qualifications

• Bachelor's degree or equivalent qualification.
• More than 4 years of experience in logistics or operations.

Responsibilities

• Act as the first point of contact for shipment information.
• Manage incident and complaint resolution.
• Oversee shipment activities and documentation.
• Track and improve operational irregularities.
• Ensure data quality and compliance with regulations.

Skills

Customer service skills

Problem-solving

Attention to detail

Data analysis

Communication

Education

Bachelor’s Degree or equivalent experience

Job description

AFR Operations Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross‑border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end‑to‑end solutions to customers in a wide range of industries globally.

Who ever said “the sky is the limit” never spoke to you! Because for you it’s the beginning

- DHL Global Forwarding has an opening for a AFR Operations Specialist role in Riyadh, Saudi Arabia.

Join us in connecting people and improving lives!

In this AFR Operations Specialist position

• Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
• Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues
• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
• Ensure the management of shipments in line with the customer service commitment
• Track, record, analyze and improve exceptions/operational irregularities
• Responsible for high shipment data quality
• Implement necessary regulatory compliance procedures relating to commodity and locations for shipments
• Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits
• Identify critical shipments and new business that needs extra support/hypercare
• Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
• Execute tasks and activities while meeting resource management and productivity guidelines for the day‑to‑day operations
• Prepare invoices, debit and credit notes and necessary back‑up documentation ensuring customer invoice timeliness and accuracy
• Investigate/supports invoice disputes
• Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
• Resolve performance issues of suppliers, and propose solutions to improve performance
• May provide functional guidance, advice or training to less experienced positions
• Use Industry sector or logistics specialist expertise in their day‑to‑day work

Stakeholders

• Connect with and influence other specialist departments and 3rd parties e.g. external service providers
• May convince others to accept new concepts, practices, and approaches
• Build strong, trusting cross‑functional relationships with DHL managers
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Provide technical guidance to line managers and employees

Management Responsibility

• Individual contributor who may manage two or fewer employees
• May direct the work of other lower level professionals or manage processes and programs
• Coach and review the work of lower level professionals

Now, here is what we need from you!

Education Level

• Bachelor’s Degree or equivalent experience/qualification

Experience Level

• More than 4 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best‑in‑class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision:

The Logistics Company for the World.

Our Mission:

Excellence. Simply Delivered.

Our Purpose:

Connecting People, improving lives.

Our Values:

Respect & Results

Our Goals:

Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.