Account Manager

جراند كومنتي; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

شركة رائدة في مجال التسويق في الرياض تبحث عن مدير حسابات للحفاظ على علاقات قوية مع العملاء وتقديم الدعم اللازم لضمان满意 العميل. ستلعب دورًا رئيسيًا في تحقيق أهداف نمو الأعمال وتوسيع الحسابات الحالية. يتطلب المنصب خبرة مثبتة في إدارة العلاقات مع العملاء ومهارات تنظيمية قوية.

Qualifications

• خبرة مثبتة كمدير حسابات أو مدير نجاح عملاء، ويفضل في التسويق أو الضيافة أو الاتصالات.
• مهارات تواصل بين الأشخاص قوية.
• القدرة على إدارة عدة عملاء في نفس الوقت.

Responsibilities

• الحفاظ على علاقات قوية مع العملاء المعينين.
• تقديم تقارير أسبوعية تلخص الإنجازات والتحديات.
• العمل بشكل وثيق مع فرق المجتمع والعمليات لضمان تنفيذ سلس لجميع الأنشطة.

Skills

إدارة علاقات العملاء

مهارات الاتصال بين الأشخاص

القدرات التنظيمية وإدارة الوقت

توجه استراتيجي ونتائجي

إتقان أدوات إدارة العلاقات مع العملاء والتقارير

Tools

أدوات إدارة علاقات العملاء (CRM)

Job description

The Account Manager is responsible for maintaining and developing strong, long-term relationships with clients while ensuring all deliverables and requirements are met efficiently. The role involves close coordination with the Community and Operations teams to ensure smooth execution, client satisfaction, and consistent business growth through upselling and performance enhancement.

Skills

Client Relationship Management

• Maintain and strengthen relationships with all assigned clients.
• Act as the main point of contact, ensuring all client requirements are delivered on time and to the expected quality.
• Enhance the overall client experience by proactively identifying opportunities for improvement and support.
• Conduct weekly visits to clients to gather feedback, monitor satisfaction, and evaluate performance KPIs.
• Schedule and lead weekly client meetings (15–20 per week) to review progress, align on goals, and plan next steps.

Performance & Delivery

• Work closely with Community and Operations teams to ensure smooth execution of all activities.
• Monitor campaign and project performance to ensure objectives are met.
• Identify risks, challenges, or client concerns early and elevate to management when necessary.
• Support internal teams with any operational or communication needs to ensure client satisfaction.

Business Growth

• Upsell and expand existing accounts with a minimum target of 1 million SAR per quarter.
• Identify opportunities for cross‑selling and introducing new services to current clients.

Reporting & Planning

• Prepare and submit daily and weekly reports summarizing:
• Achievements and completed tasks
• Challenges faced
• Upcoming week’s plans and client follow‑ups
• Maintain updated client records, activities, and communication history in the CRM system.
• Develop and manage client calendars, activity plans, and campaign timelines.

Team & Development

• Support and contribute to the development plan for the account management team.
• Monitor team performance and suggest improvement strategies.
• Share insights, best practices, and recommendations to enhance efficiency and client results.

Qualifications & Skills

• Proven experience as an Account Manager or Client Success Manager, preferably in marketing, hospitality, or communications.
• Strong interpersonal and communication skills.
• Excellent organizational and time management abilities.
• Strategic mindset with a results‑oriented approach.
• Proficiency in CRM tools and reporting systems.
• Ability to work cross‑functionally and manage multiple clientssimultaneously