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Hybrid STS Support Specialist: Global Invoicing
Job summary
A global pharmaceutical company in Malaysia is seeking a STS Tier 1 Associate Specialist. This role supports STS related queries from internal and external customers, ensuring high-quality service and support. The ideal candidate will have a Bachelor's degree and fluency in English, with preference for additional languages such as Mandarin, Japanese, or Korean. The position focuses on case management and customer satisfaction, requiring strong communication and analytical skills. Join this dynamic team and advance your career in a global company.
Qualifications
- 1 year demonstrated work experience within a General Accounting and/or Finance Shared Services.
- Business-level fluency in English is a must, additional languages like Mandarin or Japanese are preferred.
- Understanding of STS and surrounding processes.
Responsibilities
- Manage customer support queries through phone and case management tools.
- Ensure tickets are handled with quality and timely manner based on SLAs.
- Collaborate with SRD Tier 2 analysts to maintain a globally consistent approach.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.