Vacation Advisor - Reservations Sales/Activations - (Mexico City Area)

HVC Mexico City Owner Services; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading vacation ownership company in Mexico City is seeking Vacation Advisors to promote and reserve vacation ownership preview packages. This role requires strong sales skills, clarity in communication, and the ability to assist guests with inquiries about destinations and services. Ideal candidates will have a customer service focus and be able to build positive relationships with callers. Work will be performed in-office with future possibilities for remote work.

Formación

• Strong sales techniques to promote and reserve vacation packages.
• Excellent customer service skills to address guest inquiries and concerns.
• Ability to communicate clearly and professionally over the phone.

Responsabilidades

• Promote and reserve vacation ownership preview packages over the phone.
• Answer questions regarding vacation destinations and services.
• Follow up with guests to confirm reservations and explain requirements.

Conocimientos

Sales techniques

Customer service

Clear communication

Relationship building

Descripción del empleo

Train in office with future work from home opportunities possible!

Job Summary

• Introduce and promote the Hyatt Vacation Club brands to reserve dates for vacation ownership preview packages over the phone.
• Answer questions about vacation destinations and resort facilities and services.
• This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.
• Vacation Advisor associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.
• Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
• Verify individuals or couples meet the eligibility requirements.
• Vacation Advisors leverage guest loyalty to the company brands and to persuade callers to purchase the vacation ownership preview package.
• Confidently ask the potential owner to reserve dates for the package.
• Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
• Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.
• Vacation Advisors must follow all call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.