Training Specialist

Diligent Corporation; Región Centro; Híbrido; MXN 720,000 - 1,081,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico is seeking a Customer Training Specialist to enhance customer experiences through effective training. This role involves creating and delivering training, assisting users in adopting products, and engaging with customers to ensure satisfaction. Applicants should have strong communication skills, be customer-focused, and exhibit professionalism. The position follows a hybrid model requiring onsite work approximately 50% of the time, fostering teamwork and collaboration.

Servicios

Flexible work environment

Comprehensive health benefits

Generous time off policy

Wellness programs

Formación

• Customer focused with a passion for providing excellent customer service.
• Excellent interpersonal communication and presentation skills.
• Resourceful, organized, and professional.
• Ability to manage training and drive user adoption.

Responsabilidades

• Create, manage, and deliver training using online tools.
• Produce customer-facing training videos.
• Conduct individual, group, and webinar training sessions.
• Convert training conversations into lead generation.
• Educate users and drive adoption.
• Travel for workshops or meetings as needed.

Descripción del empleo

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

Position Overview

As a Customer Training Specialist, your mission is to ensure that our customers have a superior experience every time they interact with our suite of products and services, and especially during the initial training following the sale and ongoing coaching for all levels of users throughout their relationship with Diligent.

As a member of the Customer Success team, you will join a group that is passionate about living Diligent’s corporate values and which has a friendly, positive attitude. We have a real passion for interacting and helping others, ensuring our customers have an excellent, memorable experience, leading them to purchase more valued Diligent services and to recommend our services and support to friends and colleagues.

Key Responsibilities

• Experience creating, managing, and delivering training using online training tools.
• Aptitude in creating customer facing training videos.
• Ability to deliver individual, group, webinar and face‑to‑face training.
• Ability to convert training conversation to a potential lead generation as appropriate.
• Focus on educating users and driving adoption.
• Occasional travel for professional development, customer user workshops or corporate meetings required.
• Experience with administrative processes.

Required Experience/Skills

• Customer focused with a real passion for providing excellent customer service.
• Excellent interpersonal communication and presentation skills with a high level of energy and an ability to be assertive yet respectful.
• Resourceful, organized, and professional.
• Appreciation for the change management aspects of delivery including driving adoption and adherence.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world‑changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in‑person engagement helps drive innovation, teamwork, and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].