Training & Quality Manager I: Lead & Improve

Concentrix - CA; Mérida; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading BPO company seeks a Training and Quality Manager in Mérida, Yucatán. This role involves supervising leaders to align processes with customer expectations, analyzing operational performance, and leading a skilled team toward training and quality goals. Candidates should have experience in similar roles, advanced English proficiency, and strong leadership skills. This is a full-time position offering competitive career opportunities.

Formación

• Experience in Training & Quality, preferably in BPO environments.
• Strong leadership and team management abilities.
• Advanced proficiency in English (C1).

Responsabilidades

• Supervise leaders to ensure consistent processes.
• Analyze operational performance and identify trends.
• Lead team to achieve productivity goals.

Conocimientos

Leadership

Team management

Analytical skills

Data analysis

Adaptability

Process improvement

Advanced English proficiency

Excel skills

Descripción del empleo

A leading BPO company seeks a Training and Quality Manager in Mérida, Yucatán. This role involves supervising leaders to align processes with customer expectations, analyzing operational performance, and leading a skilled team toward training and quality goals. Candidates should have experience in similar roles, advanced English proficiency, and strong leadership skills. This is a full-time position offering competitive career opportunities.