Tour Guide / Guest Experience Host

Brown-Forman; Región Valles; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A premium spirits company in Jalisco is seeking an enthusiastic Guest Experience Host to lead distillery tours and provide exceptional service to guests. The ideal candidate will have guest-facing experience, strong communication skills, and the ability to engage diverse audiences. Responsibilities include managing reservations, guiding tastings, and ensuring a welcoming atmosphere. Bilingual proficiency in Spanish and English is essential for supporting both international and domestic guests. This role offers the opportunity to work in an inspiring environment and represent a renowned brand.

Servicios

Equitable pay structures

Premium employee benefits

Professional growth opportunities

Formación

• Prior experience in a guest-facing role in hospitality or tourism.
• Physically able to stand for extended periods and lift up to 40 lbs.
• Available to work Thursday to Saturday, with flexibility for holidays.

Responsabilidades

• Lead engaging walking tours of the distillery for various audiences.
• Provide front-of-house guest service and assist with inquiries.
• Manage reservations and ensure smooth guest flow.

Conocimientos

Strong communication skills

Customer-focused mindset

Ability to deliver tour scripts

Problem-solving skills

Bilingual proficiency in Spanish and English

Descripción del empleo

Meaningful Work From Day One

You will create memorable, premium experiences that connect guests to the history, craftsmanship, and flavors of Casa Herradura. From distillery tours to tasting room operations and front desk support, you will play a key role in representing our brand and ensuring every visitor feels welcomed, informed, and inspired.

What You Can Expect

• Work Thursday to Saturday, leading engaging walking tours of the distillery for public, VIP, trade, media, and By the Barrel audiences using compelling brand storytelling.
• Deliver guided tastings and ensure responsible alcohol service, including basic ID verification in line with company guidelines.
• Provide front‑of‑house guest service by greeting arrivals, checking in guests, and responding to inquiries in person and by phone.
• Handle ticketing, payments, refunds and basic cash reconciliation while operating the current ticketing system.
• Prepare and maintain tasting rooms and tour materials, including set‑up, cleanliness, and supply inventory between tours.
• Manage reservations, guest counts, demographics and tour timing to support smooth guest flow and a timely experience.
• Resolve guest concerns and appropriately escalates issues to the Homeplace Manager when needed.
• May operate company vehicles to transport guests on‑site or to nearby establishments, following all safety procedures.

What You Bring to the Table

• Prior experience in a guest‑facing role in hospitality, tourism, retail, or the beverage/spirits industry.
• Strong communication, presentation and interpersonal skills.
• Ability to memorize and confidently deliver tour scripts, adapting storytelling to diverse groups of up to ~30 guests.
• Customer‑focused mindset with the ability to problem‑solve and stay calm under pressure in a fast‑paced environment.
• Physically able to stand for extended periods and lift/move materials and supplies up to 40 lbs as part of tour and tasting set‑up.
• Available to work through Thursday to Saturday, 9am–6pm, with flexibility to support holidays and occasional evening events based on business needs.

What Makes You Unique

• Passion for Mexican culture, heritage, and artisanal production.
• Bilingual proficiency in Spanish and English to support international and domestic guests.

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown‑Forman. Being a part of Brown‑Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown‑Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Requisition Type: Employee

Management Level: Professional

Global Job Level: P3

Number of Openings Available: 1