Technical Support Specialist

Human Quality - HQP; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading industrial accessories distributor is seeking a Technical Support Specialist in Monterrey to provide technical product support and deliver training. The candidate must have a Bachelor's degree in Industrial Mechanical or Mechatronics Engineering, along with 12 years of relevant experience. Key skills include ERP systems, Microsoft Office, and multiple IT competencies. This full-time role offers a gross salary of MXN $25,000 and various benefits, including medical insurance and grocery vouchers.

Servicios

Law benefits (IMSS vacation bonus)

Grocery vouchers

Private medical insurance (after 3 months)

Gym membership support

Formación

• 12 years in technical support or engineering roles.
• Advanced English required.
• Valid U.S. Visa and Passport; availability to travel.

Responsabilidades

• Provide product specifications, limitations, and recommendations.
• Lead monthly training workshops and coordinate event logistics.
• Conduct regional field visits with sales teams.

Conocimientos

Dhcp

SQL

Active Directory

VOIP

VMware

Customer Service

Windows

Trouble Shooting

Java

VPN

SharePoint

Hardware

DNS

Technical Support

Software Applications

Educación

Bachelors Degree in Industrial Mechanical or Mechatronics Engineering

Herramientas

ERP systems

Microsoft Office

Descripción del empleo

Technical Support Specialist

Location: Monterrey N.L.
Industry: Industrial accessories distributor (fluid transport hoses)
Work Schedule: Monday to Friday 8:00 a.m. 6:00 p.m.
Mode: On-site

Position Objective

Provide technical product support and deliver training to sales teams distributors and customers ensuring technical excellence and strong customer relationships across the network.

Key Responsibilities

Technical Product Support

• Provide product specifications limitations and recommendations to sales and distributors.
• Support pre-sales and post-sales activities via phone email and field visits.
• Assist customer service with basic technical inquiries.

Training & Development

• Lead monthly training workshops (Monterrey & Mexico City).
• Coordinate event logistics (scheduling registration travel accommodation certificates).
• Conduct monthly virtual trainings for distributors.
• Develop presentations and materials tailored to each session.

Field Support

• Conduct regional field visits with sales teams.
• Deliver on-site technical training for distributors and users.
• Identify business opportunities during customer visits.

Candidate Profile

• Education: Bachelors Degree in Industrial Mechanical or Mechatronics Engineering.
• Experience: 12 years in technical support or engineering roles.
• Technical Skills:
  • ERP system knowledge (desirable)
  • Microsoft Office (100%)
  • Understanding of technical drawings/specifications
• Languages: Advanced English (required)
• Other Requirements: Valid U.S. Visa and Passport; availability to travel.
• Soft Skills: Detail-oriented proactive excellent communication organizational skills and ease for public speaking.

Compensation and Benefits

• Monthly Salary: MXN $25000 gross
• Payment: Biweekly
• Benefits:
  • Law benefits (IMSS vacation bonus)
  • Grocery vouchers
  • Private medical insurance (after 3 months)
  • Gym membership support

Key Skills

• Dhcp
• SQL
• Active Directory
• VOIP
• VMware
• Customer Service
• Windows
• Trouble Shooting
• Java
• VPN
• SharePoint
• Hardware
• DNS
• Technical Support
• Software Applications

Employment Type : Full Time

Experience: years

Vacancy: 1