Technical Support Engineer - Guadalaja, MX (Fluent Portuguese)

TeamViewer GmbH; Región Centro; Presencial; MXN 30,000 - 40,000; Jornada completa

Descripción de la vacante

A leading remote connectivity software company seeks a Technical Support Engineer in Guadalajara, Mexico. Candidates must be fluent in English and Portuguese and possess strong technical knowledge across various operating systems. The role involves supporting customers with technical issues, managing support cases, and collaborating with the product development team. This is an on-site position offering health benefits and a dynamic work environment.

Servicios

Health Benefits: major medical expenses services / Life insurance

Parking at the Midtown Plaza

Quarterly team building events

Snacks and soft drinks

Occasionally free lunches

Open door policy and business casual dress code

Formación

• 1-2 years of experience in technical customer support.
• Ability to work on-site in office in Guadalajara, Mexico.

Responsabilidades

• Support and advise customers with technical issues over the phone or email.
• Manage second-level support cases and solve customer issues.
• Collaborate with product development for third-level support cases.

Conocimientos

Business level fluency of English

Business level fluency of Portuguese

Strong communication skills

Technical knowledge of operating systems

Educación

Degree in computer science or related field

Herramientas

Windows®

Mac OS X®

Linux®

iOS®

Android®

Descripción del empleo

Technical Support Engineer - Guadalaja, MX (Fluent Portuguese)

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting‑edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

We are looking for a Technical Support Engineer (Level 2) to assist our customers with technical problems when using our products and services.

• Support and advise our existing customers and prospects with their technical issues over the phone or via email
• Manage second‑level support cases, solving customer issues via remote support, telephone or email
• Work with product development to handle third‑level support cases
• Use your technical knowledge to assist the Sales team
• Work closely with all members of the Customer Support team to deliver a best‑in‑class experience for our existing and potential customers

Qualifications

• Degree in computer science, information systems, applied computer science or a similar education in an IT related field. Customer driven with enthusiasm for working with
  people and technology.
• Business level fluency of English and Portuguese required.
• Very good knowledge of networks and experience at least with two of the following operating systems: Windows®, Mac OS X®, Linux®, iOS®, Android®
• 1‑2 years of experience working in technical customer support
• Strong communication skills, a positive attitude and a friendly and professional manner when dealing with customers over the phone and via email
• Ability to work on‑site in office in Guadalajara, Mexico

What we offer

• Please note this is an ONSITE position at the office: Av Adolfo Lopez Mateos 2405 Col. Providencia
• Health Benefits: major medical expenses services / Life insurance
• Parking at the Midtown Plaza
• Quarterly team building events
• Snacks and soft drinks/ Occasionally free lunches
• Open door policy and business casual dress code
• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C‑A‑R‑E and understand that our diverse, values‑driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.