Technical Specialist

PSC Industries; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology solutions provider in Merida, Yucatán, Mexico is seeking a Technical Support Specialist to deliver exceptional support for complex technical issues involving Ubuntu, Kernel, Ceph, and OpenStack systems. In this role, you will collaborate with engineering teams to resolve incidents and document procedures. Candidates should have experience in providing customer support in a fast-paced environment and strong troubleshooting skills. The offered salary ranges from 20,000 to 25,000 MXN (Net) based on experience.

Formación

• Experience providing technical support in a fast-paced environment.
• Proficiency with Ubuntu systems and related technologies.
• Ability to document procedures and create knowledge base articles.

Responsabilidades

• Provide exceptional technical support to customers.
• Maintain communication with engineering teams to resolve incidents.
• Document troubleshooting procedures for internal use.

Conocimientos

Troubleshooting technical issues

Customer support

Communication

Herramientas

Ubuntu

Kernel

Ceph

OpenStack

Descripción del empleo

A LITTLE BIT ABOUT Boldr · - Boldr is the first global B-Corp dedicated to delivering world‑class client experiences while creating access to dignified, meaningful work in communities around the world. · - We are a global team, united by our desire to connect diverse people with common values for boldr impact. · - We employ just over a thousand team members, including engineers, scientists and designers.

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