Team Leader, IRD/Villa Dining

One&Only Resorts; Nayarit; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A luxury hospitality provider located in Nayarit, Mexico is seeking a dedicated professional to welcome and serve guests, ensuring they have an unforgettable dining experience. This role involves training team members, maintaining service standards, and nurturing guest relationships. The ideal candidate should possess excellent guest relations skills, advanced English proficiency, and be able to work under pressure, all while maintaining the highest grooming standards. Join a team committed to delivering remarkable experiences and lasting memories.

Formación

• Must have advanced spoken and written English skills.
• Proven guest relations skills are essential.
• Ability to maintain professionalism on and off the floor.

Responsabilidades

• Welcome and serve guests in a timely manner.
• Ensure exceptional service delivery in the restaurant.
• Assist in training and developing the food and beverage team.

Conocimientos

Outstanding guest relations skills

Advanced English skills

Great organizational skills

Ability to work under pressure

Great interpersonal skills

Flexibility

Descripción del empleo

( 14676 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Job

To welcome and serve the guest in a timely, cordial, enthusiastic and professional manner, to satisfy the needs of each person, maintaining and exceeding the level of service that our guests expect.

Is responsible for providing excellent service to guests and clients, as seen in the restaurant, ensuring that they have a personalized experience unique and unforgettable.

Is assisting the Restaurant Manager and Assistant Restaurant Manager in developing and delivering the F&B department’s vision. Is also responsible for training and developing his team.

Key Duties And Responsibilities

• To conduct trainings on product knowledge and technical skills on a weekly basis.
• To ensure his subordinates’ professional development as a F&B Professional and a Leader.
• To personally ensure every guest’s satisfaction at some point during service in your assigned area.
• To Create and nurture long term relationships with guests.
• To Ensure the service team has all supplies they need in order to set-up service.
• To Be informed of daily specials, have complete knowledge of all menu items and wines of the week.
• To hold daily team briefings before service detailing essential information for the day’s operation (Bookings, guests, special events, VIPs, allergies, regular guests, special requirements, 86 items, specials of the day and any additional information shared by the F&B administrative office)
• To cooperate with fellow servers and culinary colleagues in order to satisfy the guest needs.
• To Report to work on time and avoid delays.
• To Have the Restaurant Manager, Assistant Restaurant Manager always informed of any situation of importance happening during operation.
• To Check Operational equipment daily.
• To Be always available during service hours and meal periods to pay attention to service and guest details.
• To Assist in Controlling Subordinates’ schedules
• To Assist in implementing new menus or menu changes as directed by the F&B Administration
• To Control and supervise end of shift cashiering process and procedures
• To ensure that the highest levels of service are applied throughout Private Dining Delivery.
• To assist in supervising monthly inventories
• To assist in cleaning and deep-cleaning activities in the Resort
• To support the F&B Department in achieving the Financial budget
• To support the F&B Department in Elaborating the restaurant purchasing according to the expenses budget.
• To support the F&B Department in Special events happening at the Resort
• To support the Restaurant Manager in Special Projects dedicated to the improvement of the F&B Operation or the personal development of the F&B team members

About You

• Outstanding guest relations skills.
• Advanced level English skills. Spoken and Written
• Great interpersonal skills. Team Leaders must always have the support of the collaborators.
• Great organizational skills. Can effectively organize and execute table allocations, server assignment, and incident management.
• Maintain a professional attitude both on and off the floor with all departments.
• Can work under pressure
• Open minded and flexible
• Highest standards of Grooming

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.